Job Description
As a Fraud Investigator at Zain Cash, you will play a critical role in detecting, analyzing, and mitigating fraudulent activities to protect the organization and its customers from financial crimes. This role involves proactively monitoring transactions, investigating fraud cases, and ensuring compliance with anti-fraud and AML (Anti-Money Laundering) regulations. You will also collaborate with internal teams and regulatory authorities to enhance fraud prevention strategies and drive fraud awareness initiatives.
Fraud Detection & Investigation
- Conduct in-depth investigations into fraud-related incidents, including transaction fraud, phishing attacks, and account takeovers.
- Analyze suspicious transactions and patterns to identify emerging fraud trends.
- Review fraud-related tickets and escalate critical cases for immediate action.
- Collect and preserve evidence for potential legal proceedings or regulatory reporting.
Monitoring & Threat Intelligence
- Track and report fraudulent websites, phishing links, and fake advertisements, ensuring their timely removal.
- Monitor digital payment trends to detect vulnerabilities and recommend security enhancements.
- Work closely with cybersecurity and compliance teams to mitigate risks related to financial fraud.
Regulatory Compliance & Policy Adherence
- Ensure fraud prevention measures align with regulatory requirements set by the Central Bank of Iraq and international AML frameworks.
- Maintain detailed records of fraud investigations and update the master fraud tracking sheet.
- Assist in updating internal fraud policies, procedures, and risk controls to strengthen fraud mitigation strategies.
Reporting & Risk Mitigation
- Prepare and submit fraud investigation reports to management and regulatory authorities, including the Central Bank of Iraq.
- Provide risk assessment recommendations and propose fraud prevention measures.
- Support audits and compliance checks related to fraud management.
Collaboration & Fraud Awareness
- Work cross-functionally with internal departments (Compliance, IT Security, Customer Support) to enhance fraud detection and prevention strategies.
- Lead fraud awareness campaigns and training sessions for employees and customers.
- Stay updated on industry best practices, fraud trends, and regulatory changes
