Learning Officer

- >- >- [1470] Learning Officer Learning OfficerShare :Iraq Erbil - Erbil - Iraq Full Time National Employee iMMAP 20 November 2024 26 November 2024 OrganizationiMMAP is an international nongovernmental organisation that provides information management services to humanitarian and development organizations. Through information management, we help our partners target assistance to the world’s most vulnerable populations. Our core philosophy is that better data leads to better decisions and that better decisions lead to better outcomes. iMMAP’s critical support to information value chains helps to solve operational and strategic challenges of our partners in both emergency and development contexts by enabling evidence-based decision-making for better outcomes.BackgroundRegistered in Iraq since 2011 with a presence in Erbil and Baghdad, iMMAP Inc. is implementing a project partnership with UNESCO aiming at operating, maintaining, training, and further developing the Education Management Information System (EMIS) for the Ministry of Education in Federal Iraq.Description of DutiesPart of the EMIS project team, the iMMAP Inc.’s Learning Officer will work under the direct supervision of the Project Manager. He/she coordinate closely with the project team to comprehensively document all system enhancements and application updates. This will include editing existing technical documentation, as well as the creation of new user guides and technical briefs. The Learning Officer will also be responsible for reviewing, enhancing, and developing training materials for MoE agents. The Learning Officer, in coordination with the Senior Software Engineer, will establish protocols and guidelines for the management of the HappyFox Help Desk to ensure appropriate ticketing management. He/she will conduct any other tasks as assign by the Project Manager to contribute to the success of the activities.Requirements Education An advanced university degree or equivalent experience in the fields of education, information management, Arts or Sciences or related field; Experience Minimum of (3) years of experience in technical writing and eLearning development. Has experiences in write and edit technical documentation such as user manuals, help guides, API documentation, and release notes. Experiences incCreate eLearning materials, including video tutorials, interactive simulations, and assessments. Design and develop online learning courses using authoring tools such as iSpring, Articulate Storyline, and Adobe Captivate. Review and update existing technical documentation and eLearning materials to ensure accuracy and relevance. Manage the document repository and ensure the documentation is accessible and up to date. Soft skills Understanding of the UN cluster/sector system and how it operates. Communication: Speaks and writes clearly and effectively; listens to others, exhibits interest in having two-way communication; tailor’s language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed; Teamwork: Works collaboratively with colleagues to achieve organisational goals; is willing to learn from others; Planning & Organising: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them with appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; meets timeline for delivery of products or services to client; Technological awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology; Representation: Where appropriate, represent the iMMAP in various fora. Maintain effective and positive contacts with the national and local government officials, international non-governmental organisations (NGOs), and donor agency officials, when required. Ability to understand and adapt to complex and dynamic situations; Ability to work under pressure; Takes initiatives, manages own use of time and is self-motivating; Proven ability to work in teams; Flexible and creative.Guiding PrinciplesPersonnel is expected to conduct itself in a professional manner and respect local laws, customs and iMMAP’s policies, procedures, and values at all times and in all Countries.iMMAP has zero-tolerance for sexual harassment, exploitation and abuse, human trafficking, child abuse and exploitation. Any violations of these principles and policies will be treated as serious misconduct.iMMAP is an Equal Opportunity Employer regardless of background.