Front Office Duty Manager
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Front Office Duty Manager you are responsible for all pertinent matters affecting guest service and hotel operations in order to maximize hotel revenue while deliver excellence at every opportunity and your role will include key responsibilities such as:
• Ensure guests are greeted upon arrival, checked-in and escorted to room
• Maintain an up to date knowledge of the hotel and services and provide information and respond to guest queries
• Ensure effective handover is done, gaining information from Assistant Front Office Manager and morning Shift Leader
• Make control tours of the hotel ensuring that cleanliness and security is at maximum
• Handle all guest complaints or problems and take immediate action in case an incident
• Record all important issues and situations on the ‘Duty Manager Report’ for General Manager and Front Office Manager information
• Control all department keys / room master keys and ensure that an effective handover is made to the Night Manager in conjunction with the evening Shift Leader
• Maintain an awareness of sales opportunities in order to maximize revenue
• Personally check all VIP arrival rooms and meets guest upon arrival
Skills
Education, Qualifications & Experiences You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Location Baghdad, Iraq A five-star haven in one of Baghdad’s most desirable districts, Babylon Rotana is suitable for both long- and short-term staying guests. With a prime location next to the green zone, close to the banks of the famous Tigris River and just 30 minutes’ drive from Baghdad International Airport, this hotel offers guests convenience and comfort in the heart of downtown Baghdad in a free alcoho... l environment. Vibrant souks and bazars and many of the city’s top attractions are just a short drive away from the hotel, which is ideal for guests looking to make the most of their leisure time during their stay. Extensive measures have also been taken to make it the most secure hotel in the downtown Baghdad area. The hotel features 284 spacious and modern rooms and suites with amazing views of Baghdad’s skyline and the majestic Tigris River. An icon in its own right, Babylon Rotana’s striking pyramid design and expansive gardens pay homage to the Babylonian heritage of the city. Considered one of the city’s top dining destinations, the hotel presents four enticing dining venues and an unrivalled range of authentic regional and international cuisine, with both indoor and outdoor seating areas. Enjoy a light meal and coffee at Al Yasmine Lobby Lounge, experience a casual dining of our top menu picks of shawarma and shisha at Babylon Village, global flavours and Iraqi favourite dishes at the all-day dining restaurant, Shanashil Restaurant or a wide range of international dishes, refreshments and shisha at Al Shorfa Lounge where the hotel gardens are a picture perfect backdrop. For meetings, events, conferences and weddings, our flexible and fully-equipped venues, including a ballroom, can host up to 600 guests, while our leisure facilities spoil you for choice and promise fun and relaxation. Take a dip in our two Olympic-size pools, work out in the fitness centre, get competitive on the tennis courts or be pampered in our spa.
