Director of Operations / Operations Manager
Job Description
We are currently seeking for enthusiastic and committed individuals with exceptional communication skills that pride themselves on their ability to deliver extraordinary levels of service and provide creative solutions.
As a Director of Operations / Operations Manager you are responsible to assist the General Manager, and within the Rotana Policies and Procedures, to assess, to evaluate and to meet the short and long-term needs of the hotel to ensure its success. Key responsibilities will include:
Oversee the entire operations of the hotel with particular focus on Front Office, Reservations, Security, Housekeeping, Laundry, F&B and Yield Management Represent the hotel management when interacting with guests and individuals from outside the Hotel, including but not limited to current and potential clients, owning company representatives, government officials, travel industry representatives, suppliers, competitors and other members of the local community Assist in the development and implementations of the Rooms Strategic Plan, Marketing Plan, Budget and Goals Programme to ensure on-going optimal Guest satisfaction, sales potential and profitability Monitor all Quality Assurance Programmes, particularly related to Guest Satisfaction and Online Reputation Management Resolve customer complaints as appropriate Responsible for the training and development of the Rooms Division and F&B colleagues Manage the functions of all hotel personnel through supervision of hotel Department Heads Assist in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programme as directed Participate in conducting weekly inspections and ensures physical facilities are kept in optimal condition by full implementation of Preventive Maintenance Programme and Planning and Management of FF&E as directed by General Manager Ensure Emergency Procedures are practiced and enforced to provide for the security and safety of guests and colleagues including Fire Tests and Evacuations Monitor applicable laws and regulations, including Health & Safety and ensure compliance Establish and maintain effective internal communications and meetings structures to ensure optimum teamwork and productivity Actively take an interest in other department functions, practices, and issues in order to support a guide for the benefit of the hotel Establish and maintain effective employer relationships including open communications with all colleagues Monitor purchasing practices to ensure compliance with Rotana Policy and Procedures Comply with the hotel environmental, health and safety policies and procedures Assist in selling the hotel through personal involvement with all potential markets as required Ensure environmentally friendly practices are implemented, in accordance with the Rotana Environmental Manual/Local Applicable Laws and Regulations
Skills
Education, Qualifications & Experiences You should ideally have a degree in hospitality management or a related field from an accredited college or university with preferable previous experiences in the same role or with fundamental hotel operation background within a similar market segments. You must be computer literate with effective and outstanding communication skills, both verbal and written.
Knowledge & Competencies
The ideal candidate will be a leader who is naturally hands on, with an on-site management style, good relationship building skills and the ability to prioritize and make effective decisions. Ideally you are a dynamic and entrepreneurial manager who invigorates and motivates the operation with confidence and style, while possessing following additional competencies:
Understanding the Business
Team Building
Planning for Business
Leading People
Valuing Diversity
Managing Operations
Customer Focus
Adaptability
Influencing Outcomes
Drive for Results
Job Location Baghdad, Iraq A five-star haven in one of Baghdad’s most desirable districts, Babylon Rotana is suitable for both long- and short-term staying guests. With a prime location next to the green zone, close to the banks of the famous Tigris River and just 30 minutes’ drive from Baghdad International Airport, this hotel offers guests convenience and comfort in the heart of downtown Baghdad in a free alcoho... l environment. Vibrant souks and bazars and many of the city’s top attractions are just a short drive away from the hotel, which is ideal for guests looking to make the most of their leisure time during their stay. Extensive measures have also been taken to make it the most secure hotel in the downtown Baghdad area. The hotel features 284 spacious and modern rooms and suites with amazing views of Baghdad’s skyline and the majestic Tigris River. An icon in its own right, Babylon Rotana’s striking pyramid design and expansive gardens pay homage to the Babylonian heritage of the city. Considered one of the city’s top dining destinations, the hotel presents four enticing dining venues and an unrivalled range of authentic regional and international cuisine, with both indoor and outdoor seating areas. Enjoy a light meal and coffee at Al Yasmine Lobby Lounge, experience a casual dining of our top menu picks of shawarma and shisha at Babylon Village, global flavours and Iraqi favourite dishes at the all-day dining restaurant, Shanashil Restaurant or a wide range of international dishes, refreshments and shisha at Al Shorfa Lounge where the hotel gardens are a picture perfect backdrop. For meetings, events, conferences and weddings, our flexible and fully-equipped venues, including a ballroom, can host up to 600 guests, while our leisure facilities spoil you for choice and promise fun and relaxation. Take a dip in our two Olympic-size pools, work out in the fitness centre, get competitive on the tennis courts or be pampered in our spa.
