Job Summary:
As a DCS Service Engineer, you will perform as a focal point for customer technical support including service contracts, projects, and technical solutions. Guide customers on preventative maintenance and configuration adjustments to improve product performance and customer happiness. Responsible for coordination of Emerson personnel and service activities to ensure the delivery of the results encouraged by the customer.
In This Role, Your Responsibilities Will Be:
- Design, configure, and implement DeltaV control systems for industrial processes.
- Fix and resolve technical issues related to DeltaV systems.
- Collaborate with multi-functional teams to ensure flawless integration of DeltaV systems with existing infrastructure.
- Provide technical support and training to clients and internal teams on DeltaV systems.
- Stay updated on the latest developments in DCS DeltaV technology and recommend innovative solutions to enhance system performance.
- Participate in project planning, estimation, and execution activities.
- Perform service and maintenance tasks in accordance with customer schedule on daily & rotation basis.
- Provide recommendations to the customer on product or solutions, enhancements and system health checks.
- Own the process of providing resolution to technical issues and resolve Customer disruptive events, where appropriate advising with Emerson CSE (GSC and Product Engineering).
- Provide on-site on-the-job customer instruction in the application, maintenance and operation of Emerson products.
- Proactively identify Service/Product opportunities and assist the sales process
- Proactively promote service, start up and commissioning services and support the sales team as required.
- Align with all Emerson requirements for business processes including timesheets, site visit reports and all other documentation in line with Emerson internal procedures.
Who you are?
- Proficiency in configuring and programming DeltaV controllers, workstations, and I/O modules.
- Strong understanding of industrial control systems and process automation
- Excellent in problem-solving skills with the ability to fix technical issues.
- Experience working in a dynamic environment.
For this Role, You Will Need:
- Minimum of 5 years of hands-on experience with DCS DeltaV or equivalent experience systems.
- Bachelor’s Degree or equivalent experience in an Engineering field (including control engineering, computer science, Instrumentation, or electronics, etc.).
- Relevant certifications (e.g., DeltaV Certified Professional) preferred.
- Fluent English verbal and communication skills.
Preferred Qualifications that Set You Apart:
- Ability to optimally connect with customers, and team members to recommend potential quality and efficiency improvements, share technical knowledge and report technical problems
- Sound knowledge of Emerson, Systems and Software products and services
- In-depth knowledge and experience of automation and control systems in process industries,
- Multidiscipline knowledge (Customer side and Emerson full portfolio)
- This role is required constantly presence on customer site in Iraq
Our offer to you!
We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.
Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.
