CRM TECNICAL SERVICE REPRESENTATIVE

A leading company in the home appliance industry is seeking a dynamic CRM Technical Service Representative to join their team in Erbil.

    Responsible for entering repair data into the service program.
Support service centers throughout Iraq with daily service activities and ensuring correct data entry into the service program (CRM).
Assist technicians at the central repair center in sharing and entering repair data into the service program.
Coordinate with the Service Manager in Erbil and the Customer Service Manager in Istanbul HQ for reporting.
Communicate with the Call Center in Iraq.
Handle customer complaints received via the call center, sales dealers, or from the field.


RequirementsGraduate from High School or University.

Minimum of 2 years experience in customer operations and call center.

Knowledge in Consumer Electronics, ERP, and CRM.

Good PC skills, especially in MS Office Applications (Excel, PPT).

Proficient in writing and speaking Kurdish, Arabic, and English (Turkish is a plus).

Analytical mind and strong problem-solving skills.

Good communication skills.

Benefits

• Located in Erbil
  

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