- Manage products and promotions for all Asiacell subscribers related to charging system and voucher management.
- Vendor management for CSR’s
- Manage new service implementation,
- Find charging system issue and solving it
- Automate health check scripting
- Utilization system monitoring and support highlight capacity needed.
- Review and follow up on the acceptance test procedures shared by the vendors.
- Involve in project during implementation
- Weekly and monthly reporting of CSR’s .
- Ticket handling and resolution
- Knowledge share via share documents or arrange meeting and explain any new service design
- Capacity management and utilization for charging and voucher management nodes and advice about expansions
- Put clear impact analyses for any new requirements from commercial on CBS nodes including dimensioning, complexity, service maintenance and architecture.
- Cooperate with planning team to review and put plan for optimizing launched services and issue CR’s for implementation.
- Support BI and RA for any reporting requirement.
- Support other section for nay requirement related to Charging operation
- Tracing problems and solve them
- Escalate any delays respond from the vendor, which could effect on the customer service
Overview Asiacell is a leading provider of quality mobile telecommunications services in Iraq, with 18.3 million subscribers. Asiacell was the first mobile telecommunications provider in Iraq to achieve nationwide coverage, offering its services across all of Iraq’s 18 governorates including the national capital Baghdad and all other major Iraqi cities. Asiacell’s network covers 97% of the Iraqi population, making Asiacell’s national coverage the most extensive of any Iraqi mobile telecommunications operator. In 2012, Asiacell was recognized by the French market research firm Altai as being Iraq’s leading brand – not only in the mobile telecommunications market but across all industry sectors – a reflection of Asiacell’s strong brand recognition and its established reputation for quality, reliability and service. In 2011, the Iraqi Ministry of Communications (MOC) recognized Asiacell as the “best GSM operator” in Iraq. Asiacell achieved nationwide network coverage by 2009 and continues to strive to be the first choice for mobile telecommunications in Iraq. Prior to its conversion to a private joint stock company in anticipation of the IPO, Asiacell was the largest limited liability company in Iraq. Asiacell enjoys the strong support of its shareholders. These include its founder, Mr. Faruk M. Rasool, as well as its strategic partner and key shareholder Qatar Telecom (Ooredoo), which has vast experience in successfully operating and supporting mobile telecommunications providers across the MENA region and South-East Asia.