a highly skilled and experienced WFM Manager to manage our forecasting ... adaptable individual who has strong WFM and Business planning experience, as ...
of MS Excel, Erlang and WFM Tools (Verint Preferred) • Good Communication ... , 5+ Years’ experience with any WFM Tool, Forecasting, Capacity planning or ...
to operations and the broader WFM team in real time •Support ... process tickets assigned to the WFM team that require real-time ... partnership with the Operations and WFM teams,...
reviews and stakeholders. Maintain various WFM tools and set ups e ... entities etc. Collaborate with other WFM departments like real time and ... of all decisions made within WFM. ...