Adhere to service management process & service level agreement .Offering support to install, update, modify, or fix required hardware issues.Play a crucial role in the software or hardware
Responsibilities:•Provide first-line technical support to internal and external users, resolving hardware, software, and network issues;•Configure, maintain, and troubleshoot PCs, laptops, mobile
Troubleshoot & resolve hardware/software/network issues✅ Install, configure & maintain IT systems and applications✅ Provide technical support to end-users✅ Ensure IT security, updates &
· Provide L1 Support for the production issues · Acknowledge customer complaints and Raise tickets for the issues raised by customer and do follow up till ticket closure · Provide timely status update to customer on the WIP
exceeds expectations. Ensure effective customer support in the area of information technology ... by providing technical support and assistance for hardware and ...
system.· Laptop and PC Support· Provide technical support for user laptops, including ... and performance issues.· End-User Support· Diagnose and resolve technical...
Technical Support for CDN Providers (Google, Facebook etc.) and VPOP Partners (3rd Party Carriers) Installation of the CDN Node as per the installation manuals and guidelines provided by the
1. Technical Support• Provide first-line support for hardware, software, and network- ... ensure proper documentation.3. Network Support• Assist in maintaining local area ...
Identify, diagnose and resolve level-one Incidents.Supporting voice, data, video and other networking servicesProvide one-on-one end-user Incident resolution over the phone.Provide support for
looking for an exceptional Tech Support Agent who can help drive ... the MENA region !The Technical Support role is essential for ensuring ... highest level of service and support...
quality by providing comprehensive technical support to Internal Team members, Customers ... company is the strong technical support provided pre and post sales ...
optimization of IT systems and support services within the organization. The ... / DELIVERABLES AND KEY ACTIVITIES: HELPDESK SUPPORT & ISSUE RESOLUTION Provide efficient ...
