Job Description
Job Description:
- Candidate should have experience & capabilities to provide technical solutions to Production Support issues.
- Identifying, Analyzing and providing a solution to the issues in the Shared Service - Security based servers of Production to Development environments
- Should have good hands on experience with Security System Integration for Identity & Access Management solutions.
- Review the IT artifacts and guide the team in accordance to the industry best standards.
- Adhere to the timelines and guide the team in documenting and implementing the changes.
- Leads through thought leadership, responsible for providing strategic direction to the Production Support processes, business strategy and growth initiatives.
- Will be responsible for Production and Operational support activities, attending day-to-day user requests, application alert monitoring, health checks, and incident management, prepare and maintain operational activities documentation.
- Full Accountability on support of Security Shared Services applications 24 X 7 by meeting SLA
- Willingness to work on shifts & on weekends on rotation basis.
- Good problem solving and analytical skills
- Ability to work under pressure and co-ordinate with offshore team and provide guidance on Incident Management, Work Order Management, Change Management, Problem Ticket Management, Stakeholder communications, Role back plans, etc...
- Co-ordination with enterprise infrastructure teams
- Provide analytical and technical guidance to the team and recommend and/or take action to direct the analysis and solutions required,
- Come up with a plan to automate operational activities
- The candidate will work closely with the other project team members to deliver the working solution and test process for the access management solution.
- Good Communication Skills.
- Ready to work in onsite/offshore model and shifts
- Knowledge on monitoring tools Dynatrace, SiteScope, CA APM(Wily), SUMOLogic & TLeaf etc.
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