Workspace Technical Services Assistant Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Facilities Manager

What this job involves:

About the role

• To provide soft services support to the Facilities Management team at assigned Facilities.
• To work towards providing great human experience to occupants in assigned service deliverables

Responsibilities

• In-charge for soft service operations of the site.
• Lead the outsourced soft services onsite team for service delivery
• Report to AFM-Shift In charge on matters pertaining to soft services concerns of occupants
• Taking round of the office & carrying out the inspection to ensure office infra is available (plumbing, carpentry, interiors, common areas)
• Demonstrate quality of rounds by raising tickets proactively on 360 tool and ensure closure with proper action. Ensure reactive tickets pertaining to soft services are closed as per TAT
• Monitoring the employee response on online tool/ scheduled employee connects and take corrective actions on feedbacks
• Housekeeping manpower planning and deployment
• Implement PPM of soft services for regular and special cleaning, carpet cleaning, marble polishing, Drainoscopy etc
• Oversee Key management and Parking management
• Coordinate for employee moves
• Maintain and implement applicable SOPs
• End to end soft services vendor management and regular service delivery assessment
• Training of soft services staff
• Prepare applicable reports and maintain MIS
• Maintain inventory of cleaning and toiletry consumables and place timely requisitions
• Support FM for additional tasks as assigned

Sounds like you? To apply you need to be:

Experience & Education

• Graduate in any discipline
• Tertiary qualifications in hotel management (housekeeping)/ building management and/or business desirable
• 5 – 7 years’ experience in facilities management
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives

Technical Skills & Competencies

• Excellent verbal and written communication skills as well as presentation skills
• High energy, flourishes in fast pace, dynamic environments
• Customer centricity
• Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements

People Management and Team Leadership – ‘I am a Team Player’

• Ability to deliver requirements through a remote matrix-reporting team effectively, promoting open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains.  We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World’s Most Ethical Companies for the 12th consecutive year.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.