Workspace Delivery Coordinator-2

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workspace Delivery Coordinator

Work Dynamics

OVERALL ROLE

The role oversees the day to day housekeeping operations management and vendor partners in order to maintain a large, modern and upscale office and enforces quality assurance for cleanliness. Importantly alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.

Ideal Experience

• Bachelor’s degree/  Degree in Hotel Management, business or other related field;
• Experience of 2-4  years in Soft services/facilities/hotel housekeeping
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Proficient in MS Office suite
• Excellent communication verbal and written.

MAJOR RESPONSIBILITIES

• Assigns team members the duties and inspects work for conformance to prescribed standard of cleanliness
• Should have an eye for detail and the ability to effectively deal with clients, other departments and housekeeping staff
• Maintains clear, efficient communication and coordination with  engineering and front of the house teams
• Inventories cleaning supplies and ordering to ensure adequate supplies
• Coordination with vendor partners and investigates concerns regarding housekeeping service and equipment, and takes corrective action
• Ensures proper key control procedures are utilised by the staff
• Co-ordinate with vendors e.g.: Pest control, Horticulture, Floor maintenance, Facade maintenance
• Submit requests for repair and periodic maintenance of cleaning equipment’s
• Schedule and complete all PPM works and also audit the works completed by vendors with AMC contracts

Sound Like you? To apply you need to be:

Transforming to the Workplace Team of the future

• Commitment to deliver the best level of service every time through obsessive level of attention detail

  
  

• Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs

  
  

• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace

  
  

Operations Management

• Functional operational control to deliver excellence every time

  
  

• Implement service tasks, procedures and policies and measure performance

  
  

• Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered

  
  

• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services

  
  

• Provide comprehensive workplace management for the office premises

  
  

• Implement and manage the change control process

  
  

• Resolve user's complaints and concerns with solutions and follow up

  
  

• Be able to resolve problems or improve operations

  
  

• Implementation of service task, procedures and policies

  
  

• Prepare risk assessments for self-delivery

  
  

• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations

  
  

• Report building incident following with set escalation channels with measures and solutions

  
  

• Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management

  
  

• Coordinate, manage and oversee vendors to perform a wide range of workplace-related services

  
  

• Ensure service deliverables meet SLAs and KPIs

  
  

• Work with all related parties on timely delivery of all services

  
  

• Ensuring up to date information on Client’s Property Services SharePoint

  
  

• When necessary raise risks to Workplace Experience Site Lead for further investigation

  
  

• Continuous Improvement implementation

  
  

• Cost saving mind-set that drives value for service as every level

  
  

• Conduct data analysis report when necessary

  
  

• Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations

  
  

• Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs

  
  

• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace

  
  

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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