Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.
Key Accountabilities & Responsibilities:
- Workplace Senior Operations Coordinator is a key customer facing role delivering high-quality workplace operations activities and ensuring this is delivered in line with User Experience Standards and Workplace Operating Procedures.
- The role encompasses delivery of a wide range of day-to-day workplace operations / facilities management activities supporting the workplace team in delivering an exceptional workplace experience with high levels of user satisfaction.
- The role has supervisory responsibility for Workplace Coordinators, where applicable, and will work with other Arcadis functions and contractors to support delivery of a highly effective and efficient workplace experience.
- Continue your career journey as an Arcadian.
- We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
- You do meaningful work, and no matter where your next role in Arcadis takes you, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark; on your career, your colleagues, your clients, your life and the world around you.
Principal Accountabilities & Responsibilities
- Ensure the delivery of highly professional front of house services including reception, concierge, housekeeping, event management and enquiry management.
- Ensure workplace operations support for the designated offices operates in line with applicable standards.
- Responsibility for the administration of Workplace services including management of room and hospitality booking systems and processes, AV and more general workplace administration (office supplies, intranet sites etc.).
- Financial responsibility for PO management, invoice reconciliation, & monitoring spend against budget.
- Oversight of suppliers, supporting service delivery by contractors and monitoring delivery to ensure this is carried out to requirements and Arcadis standards.
- Issue management & resolution.
- Provide support and guidance to your team members
- Ensure agreed Workplace H&S, quality, Sustainability and security responsibilities are met including working with the relevant Arcadis functions (SHEQ)
- Review and monitor adherence to compliance requirements including SHEQ, relevant legislation, codes of practice & Arcadis standards
- Ensure all reporting requirements for the designated workplaces are undertaken on time and to expected standards.
- Responsible for communication of Workplace information (including via Intranet sites / SharePoint), issues and resolution.
- As a key Team member, support & encourage the wider Team in their service delivery including, and providing feedback, in relation to operative requirements and standards, development, innovation & improvement activities..
- Interface with enabling functions to ensure effectiveness and efficiency.
- Support workplace projects within the properties as required.
- Coordinating emergency and crisis response requirements including first aid and fire warden roles.
Profile requirements
Knowledge
- Knowledge of FM/Workplace matters and practices gained by sufficient experience working in a similar environment
- Understanding of FM/Workplace health and safety and environmental compliance activities
- Understanding of FM/Workplace contractor management processes
Skills and Experience
- Supervisory management
- Fluency in written and spoken English (as well as local country language) is essential
- Excellent communication skills & ability to influence colleagues
- Ability to work independently as well as part of a wider team
- Excellent customer service skills
- Developing effective relationships with stakeholders
- Knowledge of general IT systems and those used in the delivery of Workplace services
- First Aid and Evacuation Warden training
Personal Attributes
- Customer focused
- Able to see the wider Team needs
- Able to quickly develop internal relationships
- Confident and articulate
- Able to deal quickly and effectively with issues
- Will take the initiative
- Flexible and willing to undertake travel within country and occasionally beyond if required
- Ability to prioritize and manage own and teams workload
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why equality and inclusion is at the forefront of all our activities. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer; women, minorities, and people with disabilities are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity.
