Workplace Manager (Site lead )

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Title

Workplace Site lead

Business unit

Integrated Facilities Management

Reporting to

Workplace Account Lead

Key stakeholders

Direct reports

Nil

Duties & responsibilities

• Ensure proper management all service contracts, including inspections and quality management of service delivery
• Implementing a comprehensive energy management program
• Developing and implementing building facilities management operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance
• Ensuring an adequate supply of materials and service for the proper operation of the facilities
• Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation
• Develop and implement a Preventive and Planned Maintenance program to minimize maintenance, repair, and replacement costs together with minimizing the risk of plant failure.
• Develop and implement a property risk management system which identifies major property risks including occupational health and safety, fire safety and essential services and environmental
• Inform CLIENT of all statutory notices, requirements and regulations from Government, Statutory Boards, or other authorities in relation to the Properties
• The role is responsible for full delivery of Facilities Management services at independent site. The purpose of the role is to deliver good quality, cost effective and risk-free office environments and services to customer.
• Responsible for managing the day-to-day site operations to ensure the SLAs are delivered as per agreed KPI in the agreement.
• Responsible for zero breakdowns and 100% uptime of critical equipment’s in the premises
• This is a critical position as he will be placed as site lead and will report to Workplace Account Lead
• Strategic review of service, technical services, and supply contracts to determine value for the across the sites Renegotiation and tendering where necessary in accordance with contract.
• Follow up with Vendor partners for timely submission of compliance document; ensure the services are imparted as per compliance.
• Ensure that the team closely liaises with the technical operations team to ensure service standards are maintained
• Evaluating service response time and analysing occupant service request trends and suggestions
• Ensure feedback from client sessions is recorded and auctioned to the satisfaction of the end user.
• Recommending continuous quality improvement practices across the sites.
• To co-ordinate and monitoring the contractor management program.
• Develop initiatives and strategies that lead to cost savings and eventual profitability of the account. Contribute to global initiatives and take a leading role as required
• To lead by example and groom the team in achieving maximum client satisfaction level.
• Ensure and complete periodic reporting to meet client expectations and internal requirements as per regional standard.
• Ensure that the team delivers meaningful inputs across the region in the development of monthly management reports.
• Actively encourage an environment that supports teamwork, co-operation & performance excellence across the site within the account team
• Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics.
• As part of the management team, ensure there is total teamwork across the across various functions.

Performance objectives

• Strategic review of service, technical services, and supply contracts to determine value for the across the sites Renegotiation and tendering where necessary in accordance with contract.

Key skills

• Team handling experience
• Should have good working knowledge on soft services, cafeteria management and technical
• Should have good communication skills

Employee specification

• Candidate should be Graduate
• 10 years’ experience in Facilities Management industry into IT / Banking / Corporate set up.

What this job involves:

Leading on-site operations

Are you a pro at giving on-site support? Working with a team, you’ll oversee the day-to-day client activities for the assigned property or facility. You’ll also implement building procedures and performance measures—and ensure that they are maintained at all times. Likewise, you’ll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question “How do I ensure the safety of my colleagues?” You will do this by promoting adherence to health and safety standards.

Winning our clients’ trust

As a professional you’ll be working frequently with clients, so you’ll need to build strong relationships with them. Likewise, you’ll need to be proactive and engaging; and make sure that the clients’ expectations are met each and every time.  You will also be the go-to person for any facilities-related concerns.

Keeping an eye on budget and contracts

Do you have a solid background in finance management? As the person in charge, you will take care of the site’s financial operations. Also part of your job is to coordinate with vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost.

Promoting teamwork across the board

At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what we’re looking for.  In this role, you will support our people’s growth and development through effective training and coaching sessions. Likewise, you’ll promote a culture that upholds the ‘I am JLL’ core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members. 

Sound like you? To apply, you need to be:

Competent and goal-driven

Do you have five to eight years’ experience of managing a property? If so, you will be a perfect fit for the role. Likewise, an experience in managing commercial contracts and budgets may just help you land this job. You’ll also need to be a goal-oriented individual who’s an ace in health and safety requirements, vendor management and property technical systems management

Organised and analytical

We’re looking for a self-motivated and quick-thinking personnel who can solve problems using quantitative methods and holistic approaches. Likewise, we’re on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.

Engaging and professional

A passion for excellence is what makes a great  Manager. We’ll need someone who can do more than the bare minimum to meet our clients’ expectations. In this role, you’ll also be working with different kinds of people, so you’ll need to be an expert in handling them professionally. Likewise, you’ll need to effectively manage, train and inspire the team to always do better. You’ll also need to take the time to listen to your people to create better work impact.

What you can expect from us

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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