Workplace Delivery Assistant Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Job Description SummaryJob Description Summary
  
  Workspace Delivery Assistant Manager
  
  
  
  
• Job DescriptionJob Description
  
  

  Workspace Delivery Assistant Manager

  
  

  Work Dynamics

  
  

  What this job involves:

  
  

  Transforming to the Workspace Team of the future

  
  
  • Commitment to deliver the best level of service every time through obsessive level of attention detail
  • Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workspace Experience team to allow for onward sharing with LOBs
  • Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean Workspace
  • Ensure there is a highly proactive, responsive, dynamic and agile team

  Client/Stakeholder Management (in support of the Site lead)

  
  
  • Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
  • Deliver an exceptional quality of service to the Client, as reflected by Client feedback

  Leadership / Staff Management

  
  
  • Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success
  • Proactively manage the team to deliver Delight
  • Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

  Operations Management

  
  
  • Functional operational control to deliver excellence every time
  • Implement service tasks, procedures and policies and measure performance
  • Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
  • Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
  • Provide comprehensive Workspace management for the office premises
  • Implement and manage the change control process
  • Resolve user's complaints and concerns with solutions and follow up
  • Be able to resolve problems or improve operations
  • Implementation of service task, procedures and policies
  • Prepare risk assessments for self-delivery
  • Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
  • Report building incident following with set escalation channels with measures and solutions
  • Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management
  • Coordinate, manage and oversee vendors to perform a wide range of Workspace-related services
  • Ensure service deliverables meet SLAs and KPIs
  • Work with all related parties on timely delivery of all services
  • Ensuring up to date information on Client’s Property Services SharePoint
  • When necessary raise risks to Workspace Experience Site Lead for further investigation
  • Continuous Improvement implementation
  • Cost saving mind-set that drives value for service as every level
  • Conduct data analysis report when necessary
  • Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations
  • Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated communication/ information to Workspace Experience team to allow for onward sharing with LOBs
  • Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean Workspace.
  • Responsible for facility inspections on tool as per agreed format.
  • Support extended for Budget forecasting and preparation as and when required.
  • Proactive audit of stock levels and raise purchase requisition as per approved budget.
  • Proactively check on C&I works to be done at site and accordingly take approvals to conduct the works.
  • Audit and closure of Open PO’s.
  • Extended support in MMR and weekly deck preparation.
  • Regular audit and ensure closure of Service tickets adhering to timelines.

  Sound like you? To apply you need to be:

  
  

  Ideal Experience

  
  
  • Experience of 4 + years in hospitality/facility management
  • An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.
  • Excellent verbal and written communication skills as well as presentation skills
  • Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
  • Strong analytical, organization and administration skills

  Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

  
  

  Client Focus & Relationship Management – ‘I Value my Customers’

  
  
  • Demonstrates proactive & professional approach to customer service and stakeholder engagement
  • Has a natural hospitality-orientated communications acumen
  • Ability to interact with a wide range of client staff, including senior levels
  • Ability to manage conflict and balance between client and firm requirements
  • Has a customer service oriented attitude

  People Management and Team Leadership – ‘I am a Team Player’

  
  
  • Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

  Program Management & Organizational Skills – ‘I am Proactive’

  
  
  • Excellent planning & organizational skills to prioritize work and meet tight deadlines
  • Proven ability to manage multiple and complex operational matters on a daily basis

  Problem Solving & Strategic Thinking – ‘I am Innovative’

  
  
  • Capacity to deal with ambiguity and solve complex problems effectively
  • Analytical, proven ability to solve problems using a quantitative approach
  • Proven ability to employ holistic approaches and looks at long term solutions

  Other Personal Characteristics

  
  
  • Detail focussed and proactive in nature
  • Self-motivated
  • Exhibits honesty & trustworthiness
  • Open to new ideas & willing to challenge status quo
  • Works well with diverse teams from various countries/cultures

  What you can expect from us
  You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
  Keep your ambitions in sight and imagine where JLL can take you...

  
  
  
  
  
  
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Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.