Workplace Assistant Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: Assistant Manager-Workplace (Soft) Services

Location: Bangalore

About JLL: JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL is a Fortune 500 company with annual revenue of $19.4 billion, operations in over 80 countries and a global workforce of more than 102,000 as of June 30, 2022.

Position Summary: As an Assistant Manager-Workplace (Soft) Services, you will play a crucial role in enhancing the Occupant Experience within the Campus by overseeing and optimizing soft services operations. This position involves managing a team of executives to ensure the delivery of high-quality workplace services that contribute to a productive and comfortable environment for all occupants.

This role requires strong leadership skills, excellent communication abilities, and a keen eye for detail. You will be expected to foster a culture of excellence within your team and contribute to JLL's reputation for outstanding service delivery.

Key Responsibilities:

Leadership and People Management:

• Manage a team of 5 Executive-Workplace Services
• Align team priorities with client's business drivers
• Foster teamwork, cooperation, and performance excellence
• Act as a coach to ensure high staff morale and work ethics

Client/Stakeholder Management:

• Deliver excellent customer service and meet contractual obligations
• Build relationships with key stakeholders across all levels
• Evaluate service response time and analyze occupant requests
• Ensure client feedback is recorded and actioned

Procurement & Vendor Management:

• Manage multiple vendors to deliver services on time and within budget
• Oversee vendor procurement, renegotiation, and tendering processes
• Administer contract approval and management programs

Finance Management:

• Develop annual operating/capital plans and control expenditures
• Monitor financial processes and ensure targets are met
• Manage P&L for the account and achieve year-on-year savings

Health & Safety Management:

• Ensure compliance with health and safety guidelines and policies

Site Operations Management:

• Oversee soft services operations (cleaning, reception, helpdesk, pest control, landscaping)
• Implement and maintain operational procedures and performance measures
• Manage service contracts and ensure SLA adherence
• Coordinate with local authorities on facility-related issues
• Ensure legal and statutory compliance

Risk Management:

• Maintain risk management programs, including OHS, fire safety, and environmental risks
• Implement and maintain disaster recovery and business continuity plans
• Manage incident reporting and escalation procedures

Reporting:

• Oversee the preparation of weekly and monthly reports on soft services
• Review financial reports and variance analyses

Training:

• Ensure team is trained on facilities policies, procedures, and systems
• Implement skill development and succession planning initiatives

What you can expect from us: We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.