Workforce Operations Specialist

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Job Summary:

Reporting to the Workforce Operations and Payroll Lead, the person in this role will support the Workforce Operations Team’s objective to provide centralized, highly repeatable solutions that allow RSM to achieve business goals while balancing the needs of our employees.

The Workforce Operations Specialist will handle critical HR support functions and assist in delivery of HR including administrative, operational processes, onboarding procedures, employee updates, job changes, terminations, and leave administration and transactions.  

Essential Duties:

• Execute and support a vast array of centralized operational HR business processes spanning the employee and owner lifecycle.  This may include:
  • Monitor regular reporting and completion of pre-hire, onboarding and offboarding tasks in Workday and other systems including follow up with employees on outstanding tasks
  • Support Talent program administration, inquiries, and tracking related to annual compliance surveys, employment verifications, etc.
  • Promptly manage ticket requests received through ServiceNow; actively maintain service queue and assist the Talent Service Desk as next level Tier 2 support 
  • Provides excellent service to the employees, owners and Talent Team members providing redirection and educational opportunities to increase customer knowledge while resolving the current situation. 
  • Collaborate effectively within and outside the team to ensure integrated approach to the Talent experience 

• Processes various employee transactions in Workday with a high degree of accuracy and strict adherence to written procedures and SLAs, including but not limited to:
  • Job data and compensation changes
  • Promotions and transfers
  • Leave of absence administration
  • Terminations
  • Supervisory organization management 
• Resolve data issues and make corrections as needed 
• Monitors HR transactions for adherence to defined processes and denies or escalates exceptions. 
• Maintains HR data in proper systems to ensure accuracy and data integrity.  
• Conducts pre and post transactional audits as needed

• Provides support to Workforce Operations Lead for special projects, including special talent initiatives, performing research and other tasks as needed 
• Assists in onboarding and integration of Workforce Operations team members
• Support new hire orientation process

EDUCATION/CERTIFICATIONS

• Bachelor’s Degree in Human Resources or related degree  

TECHNICAL/SOFT SKILLS

Required:

• Minimum of 2-3 years experience in HR administration 
• Minimum of 2-3 years experience using an HRIS
• Excellent written and verbal communications  
• Strong customer service and interpersonal skills 
• Handles sensitive and confidential information with discretion  
• Strong attention to detail and quality 

EXPERIENCE

• Workday or ServiceNow experience preferred

LEADERSHIP SKILLS

Preferred Requirements:

• Ability to communicate complex information easily and effectively in a meaningful manner  
• Ability to work collaboratively with peers internally and external business partners 
• Highly organized with strong attention to detail and strong follow-through skills 
• Ability to manage concurrent projects and/or programs 
• Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment 
• Ability to work independently, effectively prioritize work and consistently meet daily, weekly, and monthly deadlines 
• Must be able to efficiently and effectively manage a high volume of inquiries and respond in a timely manner 

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.