Wellness Receptionist - Six Senses Vana

As Wellness Receptionist, I will fully embrace and safeguard the Wellness overall philosophy, concepts, and programs such as the Sleep with Six Senses, Eat with Six Senses, Grow with Six Senses, Reconnection and Rituals and Mission Wellness. All aspects of these wellness initiatives will be adopted and implemented throughout the operation. 
 

Sustainability 
Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage, and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings. 
 

Operational Ownership 
In this role, I will assume full responsibility for the efficient operation of all Wellness reception tasks to provide exceptional products and services within brand operating standards. 
I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced.  
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained in line with brand and statutory requirements. 
All activities within the department will be carried out ethically, honestly and within the parameters of local law. 
An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback, using guest name whenever possible. I am responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests 
I have full knowledge of all facilities and services offered by the Wellness and Fitness area including all treatments, classes, promotions, wellness activities and Visiting Practitioners calendar as well as their location and layout. Understand the Wellness and fitness area's policy on guaranteed reservations and no-shows. 
I will perform the following relevant tasks for this role: 
Check and assist with the setup of daily operations of the wellness reception according to Six Senses standards. 

• Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day. 
• Ensure the cleanliness and hygiene of the reception area and Wellness concentrating on front of house areas. 
• Remove and replace towels and amenities in the Wellness common areas (included wet areas) as needed. 
• Handle guest complaints and record all guest comments accordingly. 
• Prepare guest bills.
• Answer the telephone and email communications. 
• Escort guests to different areas and explain the Guest Journey. 
• Create and update guest profiles ensuring they are not duplicated. 
• Report lost and found items and submit guest incident reports to their manager. 
• Provide prompt, courteous and accurate service to guests at all times. 
• Serve the welcome drink or other menu offerings to the guests when required. 
• Maintain the equipment I use in safe conditions. 
• Log all product recommendations to guests. 
• Fill in documents / controls / reports for duty 
• Carry out when required stock count, both retail and professional stock. 
• Upsell all fitness, wellness activities. 
• Attend meetings and training as required by department head. 
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. 
• Strictly adhere to LQA standards and guest comments. 
• Perform any additional tasks given to me by supervisor/management

Sales and Promotions 
I will achieve individual and group targets in sales as required, as well as promoting the upselling of treatments, products, packages, special promotions, and Visiting Experts Calendar. 
General 
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team. 
Skills and Experience 
To execute the position, I confirm that I have the required qualifications and at least two years’ experience in a similar or greater role in luxury Wellness and health clubs with proven certifications and diplomas.  
I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively.  
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness. 
I have an excellent command of written and spoken English and some knowledge of the local language and customs. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.