Web Operations Specialist

About the role

• Supervises project progress including schedules and performance against the project plan, resolving issues that may impact successful project completion.
• Conducts project meetings to ensure alignment across teams and ensures there are clear “next steps” recapped in meeting summaries to the team.
• Provides project leadership, work direction and feedback to the team assigned to the project.
• Works efficiently and effectively in our online project management tool, ensuring that all components are entered and assignments are made.
• Helps manage project trafficking, including routing reviews, and collecting feedback for writers and designers at internal and external agencies.
• Develops project schedules and timelines that support the project goals.  
• Advocates for both client requirements and Digital Channels and Operations team. 
• Identifies and helps resolve challenges related to schedules, budgets, and project communication.
• Coordinates and communicates with external agencies and vendors as needed.
• Supports quality and brand standards.
• Brings innovation and fresh ideas to our digital and marketing execution.
• Helps identify and refine process efficiencies

• Position Routinely Interacts with:

  
  
• Digital and business segment marketing clients and stakeholders (up to directors)
• Web Operations producers and specialists
• Web Site Experience Managers and UX designers
• Web Content Strategists and SEO Manager
• Digital platform developers
• Marketing Automation specialists
• Vendors and Contractors

About You:

• Education & Experience

  
  
• 4-6 years project coordination experience (or equivalent) critical
• 2-4 years experience in digital and web marketing
• Experience in Agile project management, especially as a scrum master preferred
• Degree (2 or 4 year) in Marketing, Technology or related field
• Experience with online project management systems, especially Workfront a plus

• Ability to work in a dynamic environment with onshore and offshore development teams.

  
  

• Understand website production processes and how to communicate tasks and blockers.

  
  

• Detail orientated, professionalism and resilience in a fast-paced environment.

  
  

• Strong project management and organizational skills, with excellent attention to detail and knowledge of project management tracking systems.

  
  

• ·Ability to delegate tasks, coach people, and motivate a team, with a strong “can do” attitude

  
  

  ·Deadline and detail oriented with demonstrated ability to deliver on commitments.

  
  

• Problem solving skills for standard, tactical project management activities.

  
  

• Applicant should be self-motivated, extremely organized and have strong inter-personal and communications skills with a focus on technology as a tool for productivity.

  
  

• Able to manage multiple projects simultaneously.

  
  

• Solid verbal and written communication skills.

  
  

• Strong persuasion and negotiation skills

  
  

• Conflict resolution skills.

  
  

• Ability to leverage and work effectively with diverse styles, skills and abilities and across cultures.

  
  

• Ability to meet intense and changing deadlines, manage multiple projects, and balance shifting priorities.

  
  

• High level of personal initiative, accountability, and follow-through.

  
  

#LI-OE1

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

  
  

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

  
  

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

  
  

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

  
  

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

  
  

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

  
  

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.