VP- Investigations Manager (GBS)

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.

FAB GBS India is looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry. 

Job Purpose:

The Group Fraud Risk & Investigations function is part of the group’s Risk Management function and provides second line Fraud Risk oversight for the firm’s front office and support / control functions.

The role of the Fraud Investigations Manager entails leading a team of Fraud Investigators in alignment with the Bank's Fraud Policy and Response Plan, to ensure that all occurrences of fraud, whether confirmed or suspected, are thoroughly investigated to ultimately produce detailed investigation reports containing pertinent recommendations for consumption by relevant stakeholders. responsible for establishing rigorous investigation standards and SOPs to ensure effective governance. To identify emerging risks and trends and closely collaborate with departmental peers to develop mitigation measures aimed at reducing fraud and losses while maximizing recovery opportunities.

Key Accountabilities:

Strategic Contribution

Team Supervision (only for Team leaders and supervisors)

• Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
• Provide on-the-job training and constructive feedback to assigned team to support their overall development.
• Promote the organization’s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.

Budgeting and Financial Performance

• Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.

Policies, Systems, Processes & Procedures

• Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

• Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

• Prepare sectional statements and reports timely and accurately to meet FGB-NBAD and department requirements, policies and quality standards.

Job Context:

Job Specific Accountabilities

• Provide input to the development of a comprehensive global fraud investigation framework.
• Lead a diverse team of Fraud Investigators to execute the departments investigative mandate.
• Ensure that investigations standards are adhered to by the Investigators and develop departmental SOPs to support core investigation processes.
• Ensure regular measurement and of investigations performance to metrics to demonstrate effectiveness and efficiency of the function in pursuance of the Department’s objectives. Where performance deviates from expectations take necessary corrective action.
• Actively participate in the planning and execution of complex, sensitive or high-value related investigations under the guidance of Group Head of Fraud Investigations.
• Ensure adherence to departmental processes and TATs are adhered to.
• Lead collaboration efforts between the team and Bank support functions such as Group Legal, Group HR, IT etc, during the course of investigations.
• Actively monitor investigation related data, stats and cases reported to identify new risks, trends and deficiencies in the Bank’s control environment and ensure timely escalation to facilitate rapid tactical and/or strategic responses to mitigate the risk.
• Provide guidance, direction and support to the team of investigators.
• Provided investigation support to international operations when required.
• Assist the Head of Fraud Investigation in conducting oversight of first line investigation/analyst functions to ensure consistent triage, review methodology and alignment to GFRI methodology, standards, quality and processes.
• Participate and provide subject matter expertise input to risk assessments of new products, initiatives and channels when required.
• Act as subject matter expert and provide input to the creations of fraud awareness and training material as well as participating in the delivery of the material when required.
• Provide monthly data, statistics and information to the Head of Fraud Investigations to facilitate production of periodic Investigation submissions into the departments consolidated report.
• Ensure that Investigators adhere to the Central Bank UAE requirements applicable to Investigations including timely filing of STR’s.
• Collaborate with external parties such as Police and Public Prosecution where required.
• Network with industry peers to share intelligence and best practices.
• Stay updated with latest trends in banking fraud, technology, and investigation techniques.
• Foster a culture of integrity and compliance within the team.

Minimum Qualification

• Bachelor’s degree in criminal justice, Law, Finance, Business, or a related field.
• ACFE certification preferred.

Minimum Experience & Competencies

• Minimum of 5 years’ experience in fraud investigations, preferably in the banking sector.
• At least 2 years’ leadership experience managing a team of people.
• In-depth understanding of banking operations.
• Sound knowledge of law and criminal justice procedures.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent report writing skills.
• Excellent communication and presentation skills.
• Ability to travel as needed to bank's global locations.