Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Vice President-Cost Management Analytics lead
Business: Global Operations
Principal responsibilities
- The AVP - Analytics & Reporting role will:
- Execute the global data strategy for Retail Banking Operations across card issuance, print & post, cash provision, constituting a spend of several hundred million dollars.
- Manage relationships with key business stakeholders to support the delivery of customer communications relating to the customer impact of cost reduction initiatives.
- Collaborate with business stakeholders to interpret data and proactively generate insight to identify cost saving opportunities.
- Develop new datasets from source systems which link customer demographics to operational costs and revenues to support customer-centric business decisioning regarding cost reduction initiatives
- Execute on the development of Total Cost of Ownership models which allow management to make fact-based business decisions with full visibility of the impact on customers and revenue.
- Involve frequent liaison with a large range of stakeholders including:
- Key leadership roles across Cost Management
- Product owners in Retail Banking
- Other Analytics teams in Retail Banking and Global Operations
- Work collaboratively as a team of data experts to ensure that the teams objectives are met
- Provide the leadership team with data that gives confidence in the delivery of quality and service in line with Cost Management commitments and obligations
- Identifies opportunities to continuously improve and optimize the capabilities of the Cost Management program by extensively reviewing and improving existing processes
- Review of analysis, MI and reporting. Drawing out key themes, trends or risks that could both positively or negatively affect the achievement of HSBC's organisational objectives
- Leads and manages initiatives to embed and maintain a culture where good data management and quality practices prevail
- Ensure data practices comply with regulations of all locations
- Ensure good practices in the management of data tools, standards, frameworks and templates
- Track adherence to policies, frameworks and tooling associated to Data Governance and Data Quality
- Govern relationships between data elements across different systems
Leadership & Teamwork
- Authentically engages with the team, colleagues and business partners to deliver at pace
- Makes considered decisions that protect and enhance HSBC values, reputation and business
- Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners
- Proven track record in role modelling the Group values and behaviors, authentically engaging with your team, colleagues and customers to deliver superior Customer Service through them
