VP and Regional Wealth Coach

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Wealth Management

HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services

We are currently seeking an experienced professional to join the Wealth and Personal Banking team.

Principal Responsibilities

Impact on the Business

• Help building a sustainable Wealth Sales force and significantly improve financial planning capabilities and client engagement activities of the sales force by working with sales managers to provide superior coaching support to a team of RMs
• Support RMs in improving client satisfaction, sales quality, deepening and building the client relationship with HSBC while ensuring we maintain a profitable scale
• Provide internal technical consultancy in area of expertise surrounding financial planning techniques, Protection needs identification and fulfillment capabilities and where and how products fit into overall portfolio’s as defined by the Group
• Fasten the learning curve of RM by using global wealth platforms for financial planning and other key client engagements
• Support sales managers in communicating the Wealth strategy while assisting RMs in achieving income, acquisition and growth
• Drive market leading standards for conduct and controls in line with HSBC Values and expectations
• Drive the growth agenda on Life & Retail Protection in the region by active engagement with the frontline (RMs & Service staff)

Clients/Stakeholders

• Work with sales managers to identify target audience to coach, the areas for development, and agree upon expected outcomes
• Join client calls or meetings with RMs in order to identify development opportunities.
• Effectively use performance MIs, client feedback, and knowledge of top performers to drive the development of newly hired and core contributing RMs 
• Effectively identify underperformers basis performance data & Branch manager / Sales Manager feedback and deploy coaching techniques and using structure development plans to help RMs learn and grow
• Facilitate in-person and/or remote coaching sessions in groups and/or one-to-one for area(s) of expertise

Leadership and teamwork

• Deliver coaching to up-skill RMs on a specific knowledge area or skill-set, e.g. financial planning, sales activity management, sales quality etc. 
• Proactively implement advanced coaching techniques to motivate and encourage learning and re-enforce application within the work place
• Work with sales managers to facilitate sharing of best practices, monitoring and supporting the development and optimization of business and financial performance of the sales teams 
• Work with all areas of HSBC to ensure the consistent global approach and application of group standards 
• Own RM on boarding, “fit for Market” map, ongoing re-skilling, performance management and GOAL Based evaluation.
• Engage with local Insurance Manufacturing teams (Life and Retail) to support business development, learning and approved recognition campaigns.
• Own, provide direction and oversee ongoing performance of product experts housed within the manufacturing partners, who operationally support branch business’
• Deliver all retail learning modules especially the DCR and the Wealth Induction and any other module that might be found relevant to business.

Operational effectiveness & control

• Comply with local regulations in all aspects of strategy, sales processes, product suitability, client correspondence, financial promotions, administration and complaint handling
• Adhere to all relevant processes and procedures of the Group compliance policy and internal controls. Contribute to HSBC creating and retaining market leading standards and controls
• Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations
• Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by  the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. 
• Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities
• Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
• Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe 
• Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC;  
• Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager 
• Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail
• To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc
• Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. 
• Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers
• Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures
• To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same
• Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the  policy laid down in the LoBP
• Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification. 
• The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner. 
• Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile