Vice President, Quality Assurance

The Chief Administrative Office (CAO) is comprised of multiple global functions that support the firm's businesses in 60 countries, including Global Real Estate, Global Supplier Services, Global Business & Document Services, Amenity Services, Corporate Insurance, Global Security, Corporate Aviation and Finance and Business Management.

The CAO Controls team’s primary function is to solidify an effective Firm-wide control framework, looking within and across its functions, to identify and remediate control issues with a sense of urgency regardless of the source. CAO Controls team will work in partnership with the Control Managers across CAO to provide a centralized view of all control functions, assisting in immediate, real time problem detection, reporting and escalation by utilizing the firm’s operational risk self‐assessment reporting process & system.  The team also support various firm wide control programs and operational risk initiatives. 
 

Job Summary

As a Vice President, Quality Assurance within the Controls team you will be responsible for overseeing the control environment within the Global Supplier Services function. This position ensures a robust and disciplined end-to-end control framework, identifies and addresses control issues with urgency, and collaborates with business units for timely remediation. The Vice President leads a team, driving strategic initiatives to enhance risk management and control processes.

Job Responsibilities:

• Develop and implement a comprehensive quality assurance and control management strategy aligned with organizational risk management frameworks and business objectives.
• Lead the team in conducting thorough risk analyses, control issue detection, root cause analyses, and effective remediation.
• Engage with a wide and diverse group of stakeholders to ensure alignment on risk and control priorities and initiatives.
• Manage stakeholder relationships effectively, leveraging strong communication skills to influence and drive control transformation projects.
• Oversee the analysis of program-related data (e.g., KRI/KPI) and develop insightful reports to support business strategies.
• Ensure systematic documentation and reporting of Quality Assurance testing outcomes and risk assessments.
• Mentor and develop the QA and Controls Team, promoting a culture of continuous improvement and operational excellence.

Required qualifications, capabilities and skills:

• Bachelor’s degree or equivalent experience required
• 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance.
• Expertise in Quality Assurance, risk analysis and assessment, root cause analysis, reporting, and process reviews.
• Strong proficiency in Microsoft Office Suite

Preferred qualifications, capabilities and skills:

• Knowledge of intelligent automation tools such as Tableau, Python, Alteryx, or UI Path.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.