Vice President - Product Manager - Service Product Lead

If you enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations, this is the role for you.  Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the Service Product Group, you will lead a team of Product Associates and serve as a liaison between scrum teams and business end-users. Your role will be to identify and design optimal solutions, promote the Service Product Group roadmap, and ensure agile processes are followed. You will support your team in developing and maturing in the product life cycle, and interact with clients during feedback sessions, focus groups, and requirements gathering sessions. Your insights will be used to complete business scope documents and define user personas for team member products. You will also serve as an escalation point for clients and ensure the successful execution of various workstreams as part of your project. Your understanding of agile execution methodologies will be crucial as you will be involved in all phases of the project lifecycle, including requirement gathering, scrum development, and test management.

• Lead and develop a team of product associates
• Partner with Area Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap
• Define and present strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member
• Facilitate and drive customer focused solutions across the organization in direct support of the Product Owner and Area Product Owners
• Identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages

• 10+ years leading and developing exempt staff 
• Be self-motivated and confident in ambiguous circumstances
• Excellent skills in communicating ideas both written and verbal
• Organizational and time management skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Knowledge of the product development life cycle, design, and data analytics

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.