Vice President Global Private Banking Client Lifecycle Management Associate

Some careers open more doors than others. 

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join theGlobal Private Banking team. 

Job Introduction

The Client Lifecycle Management team sits in the first line of defense and evaluates the quality of the client information gathered and consolidated for the client onboarding, customer due diligence (CDD) and Know Your Customer (KYC).Our objective is to centralize key Financial Crime Control (FCC) knowledge in one team to better support the front office with consistency and quality.

The CLM Specialist (or as Team Lead) role will proactively engage with their designated Relationship Manager (RM)/Customer Service Executive (CSE) team, providing advice and support throughout the customer pre-on boarding, on boarding and periodic reviews process with regards to CDD policy implementation.

The job holder should be precise, detailed oriented and be able to establish a strong working relationship with the front office Relationship Manager team.

Principal Responsibilities

• To guide the Relationship Manager (RM)/Customer Service Executive in identifying and documenting the information required to satisfy the Bank’s KYC due diligence policies and processes
• Review complex onboarding cases with ability to work on these cases independently
• Executes and reviews negative media alerts, and performs sanction & Politically Exposed Persons screening
• Check/identifies for discrepancies between the information held in the customer’s documentation and profile on the system.
• Reviews and validated the quality of the due diligence and Know Your Customer (KYC) information on the bank’s customers, in line with HSBC policies at on boarding and periodic reviews
• Work with the customer due diligence Advisor when additional guidance on customer due diligence policy is required
• Driving sustainable growth. Identifies and acts on opportunities to improve efficiency in the workflow
• Makes considered decisions with factual and coherent recommendations, benefits and implications
• Keeps colleagues and stakeholders informed, and takes accountability for following through on outstanding issues raised within the Client Lifecycle Management team to ensure prompt and efficient delivery of service
• Assists assigned internal clients to be aware of and be able to critically examine relevant policies and practices and processes to mitigate risk, ensure compliance and deliver a superior end client experience
• Takes a pro-active approach to identifying and highlighting work flow process improvements needed to increase productivity and efficiency on an end-to-end basis
• Take on any ad hoc projects or business initiatives as a senior member in Client Lifecycle Management.

Decision-Making Responsibility:

• Plans and prioritize their own and/or others work, to ensure alignment with business needs and efficient use of resources.
• Takes responsibility for completing assigned tasks to a high quality standard.
• Communicates business issues, findings and solutions in a succinct, precise and target manner.
• Daily discretion within assigned authority.

Management of Risk

• Have a comprehensive knowledge of all HSBC policies and procedures (CDD, AML and Sanctions)
• Take personal accountability to keep their procedural knowledge up to date
• Adhering strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; escalating control weaknesses
• Helps their colleagues to consider the importance of risk and compliance policies and procedures and how to follow them properly
• Anticipates and identifies risk, and ensures appropriate steps are taken to mitigate them with timely and decisive action.

Observation of Internal Controls

• Each employee must understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically HSBC’s Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.