We are reimagining the future of work at JPMorgan Chase and building digital products that fundamentally change the way our employees interact with the firm. From engaging with content and building community, to accessing essential services, information, and tools – we are redefining what it means to work in the modern workplace. Our employee digital products are at the center of every employee’s day and we’re expanding our team focused on the digital employee experience.
Job summary
As a Vice President, Digital Experience within Employee Experience team, you will be responsible to shaping and leading data strategies that align with the product development initiatives, with a focus on mobile products. You will be responsible for analyzing mobile app data while governing digital data collection frameworks, driving data-informed decisions, and delivering actionable insights to enhance app performance and user engagement
Job responsibilities
- Lead and set the vision for mobile app analytics, develop strategies that enhance data collection, analysis and insight generation across all mobile platforms
- Comprehensive knowledge of mobile app analytics implementation including mobile SDK, with proven success in tracking user behaviors, engagement, retention and conversions.
- Extensive experience in mobile app performance optimization, including the implementation and analysis of in-app events, push notification, and cross-platform tracking to drive app engagement and optimize user journey
- Stay ahead of industry trends, emerging technologies, and best practices in mobile app analytics. Identify opportunities for implementing cutting-edge tools and methodologies.
- Craft and present compelling data-driven stories to influence product development and strategic decisions, ensuring all stakeholders understand the impact of data on product performance.
- Support the optimization and implementation of digital analytics frameworks using advanced tag management systems such as Adobe Launch, Google Tag Manager, or Tealium to improve data collection accuracy and functionality
- Collaborate effectively with Digital Product Owners on the product roadmap feature scoping, and enhancements to ensure data-driven decisions shape user experience and produce functionality
- Document product requirements comprehensively, define acceptance criteria, and ensure that technical implementation align with business objectives through rigorous data governance and hygiene practice.
- Facilitate seamless collaboration among different business units to ensure that new features integrate well with existing system and support the overall digital strategy.
- Lead the development of internal Business Intelligence capabilities to democratize data access and enhance organizational analytics maturity, enabling data-backed decision making
- Guide cross functional teams in planning and executing product features, optimizing the customer journey and product performance through strategic data collection and analysis.
Required qualifications, capabilities, and skills
- Minimum 7 years of experience or equivalent expertise in product analytics or general digital analytics
- Proficient in digital analytics tools such as Adobe Analytics, Amplitude, Mixpanel, Firebase Analytics or Google Analytics, with a strong preference for Adobe Analytics expertise. Experience in Adobe Customer Journey Analytics
- Experienced in using tag management systems like Adobe Launch, Google Tag Manager, or Tealium, essential for effective data collection and reporting frameworks
- Demonstrable skills in SQL, R, Python, or similar tools for data analysis, critical for driving insights and optimizing product strategies.
Preferred qualifications, capabilities, and skills
- Proven track record in product analytics within a technologically sophisticated environment, demonstrating the ability to lead analytics teams and influence product strategies
- Advance knowledge in creating and managing insightful, actionable dashboards and reports using business intelligence tools, enhancing decision-making and performance monitoring
- Excellent organization skills, capable of handling multiple concurrent projects in a dynamic setting, and leading teams towards achieving digital excellence.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
