Job Description
Some careers open more doors than others.If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs. We are currently seeking an experienced professional to join the India Wealth and Personal Banking team.Role PurposeTo drive the strategy of WPB corporate salary proposition for the allocated marketTo acquire, maintain relationships and increase product penetration within corporates by engaging with Key Influencers, by leading a team of 13-15 Relationship ManagersTo ensure that the quality of the corporates acquired are in line with the strategic focus of the BankTo liaise with the Group businesses (Commercial Banking & Global Banking), Mobile Sales Force central team and CVM to focus efforts to increase HSBC product penetration within employees of the corporateTo ensure maximum team engagement with existing credit card customers for spend activation of the same.Wealth - Engage with team and ensure the existing EBS customers are reached out for wealth need identification( eg digital wealth management account onboarding & new investment )To ensure the team engages with existing EBS customers to increase penetration across various digital platforms (eg Mobile X & PIB)Drive open market business (Credit Cards, Personal Loans etc) through marketing events / promotions & lead based calling.Drive cross-selling of asset products of the bank, namely, Home Loans (via referral), Personal Loans & Cards.To manage portfolio profitability by aligning sourcing strategy with the Groups target customer segment (Premier, Personal Banking)Develop a robust, diligent and compliant sales channelTo liaise with product and support teams on a constant basis to enhance customer offerings and service deliveryTo adhere to all regulatory guidelines and handle complaints effectively.Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial marketsFinancial & StrategicWork closely with both the GB/CMB RMs and MSF Business Development Managers (BDM) to engage with key decision makers of target corporates. Actively participate in presenting the HSBC EBS proposition with the objective to empanel them for the salary propositionFocus on quality of corporates acquired basis sharp company profiling and increased penetration of HSBC products within their employee base ( eg, Personal Loans, Credit Cards, HomeLoan, Wealth & SIJ )Increase penetration of the corporates employee salary accounts with HSBC in the desired customer segments (Premier, personal Bankers)Make corporate work site marketing activities(WSMs) more interactive and effectiveDrive the overall asset strategy of WPB within the corporate space by identifying under penetrated opportunity segments, showcasing HSBCs offering and driving growth.Consistent delivery of the operating plan across all key products Personal Banking accounts, PIL Cards, Premier Accounts)Controlling/lowering cost of acquisition within mandated cost guidelinesOptimizing sourcing mix to focus on profitable segments in corporatesEnsure minimal documentation errors (KYC) by driving the Right First Time behavior across the team Customers / StakeholdersEnsure a consistently high level of service delivery for all corporate touch points including a smooth on-boarding process for the EBS ProgramEnsure a consistently high level of service delivery for all corporate touch pointsProspect and network with key decision makers within corporates by showcasing HSBCs EBS proposition and product offerings. Ensure continuous follow-up with KDMs to keep them updated on changes in offerings / corporate specific promotionsTo provide feedback on the competition offers to product as well as Regional Head to drive best in class competitiveness in offers shared with new corporatesEnsure constant touch with the Global/Corporate banking RMs to leverage internal corporate referral opportunityComplaint resolution within prescribed TAT. Ensure High Risk complaints are minimized and addressed appropriately.Comply to all relevant AML regulations & Global StandardsRole model of HSBC Group Value based culture.Leadership & TeamworkCultivate a performance driven culture within the sales teamContribute to subordinate development and team moraleDevelop individual and team competence via continuous coachingDevelop a collaborative environment with sales teamDrive effective lead management, sales planning, monitoring and intervention measuresProactively find solutions to repeat customer issuesBroadbase performance across the entire sales teamIn absence of senior leadership take regional responsibilities of managing the team and overall performanceOperational Effectiveness & ControlHave a systematic and methodical approach around sales planningContinuous data analysis to monitor business healthWorking collaboratively with Marketing on various cross-sell/marketing initiativesEnsure bank processes are followed in view of product documentation, complaint management, system usage etcEnsure end to end usage of leads allocated within allocated timelines with correct updation on SFESafeguard the bank from potential Loss/ damage.Monitor and implements best practices across the regionSafeguard the bank from potential loss/ damage arising out of stakeholder complaints
