Vendor Manager

Key responsibilities include:Pre-ContractCollaborate with the team members and Tech Sourcing to ensure the appropriate processes are embraced to select the best vendor along with the right contract structure. Ensure OLA’s and SLA underpinning contracts align with desired serviceContract ManagementEnsure an operating rhythm is established with appropriate type of service provided by the vendor to ensure service/products are delivered to expectation. For some vendors this will entail ensuring service reviews and set up and attended by the accurate individualsBe the point of escalation within Technology Operations for contractual and / or commercial disputes / Service & Support issues (this excludes day to day incident resolution / management)Pro-actively handle contract terminations, closure, transfer and renewals. Vendor manager should demand challenge and perform due diligence prior to closures, renewal and termination of contracts, this activity should be performed in consultation with any appropriate team members such as the businessEnsure changes to the contract are coordinated in line with change management processes and update all central repositoriesControl and GovernanceDevelop an account plan for each vendor which will drive interaction and effective demand management.Ensure vendor database is maintain and up-to-dateSocialize Vendor Management’s programs and processes to Sourcing, Team members, and Finance,Create focused vendor relationship strategies for critical vendors and encourage diversity within our vendor baseVendor performance is monitored, reported, tracked & reviewing performance using metrics to measure success according to the contract guidelines and account plansDesigning and implementing continuous process and quality improvements (driving efficiency and effectiveness) within the vendor management program in conjunction with GSO, Finance, and Sourcing teamsDrive vendor behavior and deliver continuous improvement in vendor performance that develops revenue and earnings growth and expense management, ensuring team members have appropriate transparencyWhen required and appropriate facilitate vendor audits of Refinitiv and bench marking activitiesPolicy and ProcessEnsure adherence to Refinitiv contracting processes and Refinitiv Sourcing / Supplier management operating modelWhere appropriate ensure vendors & their teams are aligned with LSEG SOX, Logical Systems Access processes, Service Management (Change, Incident, Problem management) processesEffective communication of a vendor management vision, strategy and business plan to all team members (internal) and vendors (external)Corporate advocacy of vendor management through relationship building, results delivery and effective communication to ensure vendor management is a core strategic lever for collaborators and Sourcing teams, with measurable resultsFinancial ControlEnsure processes are in place for the review and analysis of invoices which in turn will verify accuracy of chargesAct as a checkpoint to validate chargingCoordinates activities between Finance, Business & Vendor to ensure all invoices are raised & paid in accordance with vendor agreementsEnsure Refinitiv payment terms are carried out, where applicableForecast cost for 3rd part supplier agreements together with high level understanding of spend with input from Service OwnersEnsure appropriate team members are advised of contract additions / terminations of to enable accurate budget forecastingPerform expense and cost benefit analyses related to technology products/services associated with cost savings/reduction initiatives, benchmark products/services, market and vendors, and make recommendation based upon analysesRequired SkillsAdvanced Vendor Management experience.Proficiency in ITIL and/or CIPS frameworkShown experience in SourcingGlobal perspective with ability to act regionally and locallyPositive relationship building, communication and presentation skillsExcellent customer service and writing skillsShown thought leadership in the areas of vendor management, governance and business processesExperience with e-procurement tools, vendor scorecards, and customer surveyingEffective negotiation and strategic sourcing skillsAbility to balance multiple tasks optimallyStrong digital literacy; proficiency in MS Word, Excel, PowerPoint and OutlookMust be self-motivated, dynamic and able to work with minimal directionDesired SkillsProfessional experience in the regionLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.