Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers – sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon.
Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon.
Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors.
Soft Skills: bright, customer centric, driven, and creative. Vendor Constant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor’s business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com.
Will conceive, create and analyze a wide range of data, to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.
Key job responsibilities
• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.
• Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor’s needs at Amazon.
• Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
• Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.
• Conduct deep dive analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience.
• Provide thought leadership around planning, roadmaps and execution.
• Establish long term partnerships with key vendor partners for the group of vendors handled.
• Support the launches of new programs, categories and features.
• Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans.
• Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans)
- 1+ years of program or project management experience
- Experience using data to influence business decisions
- Experience in managing high priority queues