User Experience Program Manager (7-10 years)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

User Experience Excellence & Design Ops Lead for Cloud ERP

As a UX professional operational excellence and continuous improvement make you smile? You love working on cross-functional projects with product management and engineering? You are passionate about constantly changing the way we work to deliver better outcomes? You take ownership of your work – you make decisions, defend them soundly, and hold yourself responsible for the outcomes they produce? We would love to talk to you about this opportunity. You will be reporting to the Head of User Experience Application Design for Cloud ERP.

What you'll do

In this role, you’ll lead and manage operational aspects of the application design team, ensuring our team has the support, tools, and processes they need to thrive.  Acting as an operational hub to enable the team to consistently meet business objectives, you will be involved with everything from closely collaborating with cross-functional teams to ensure design projects run smoothly.

Key responsibilities include, but are not limited to:

• Program / Project Management: Lead and manage UX programs and projects of different sizes and scopes, ensuring effective planning, communication, and execution across initiatives across Cloud ERP. You identify and manage opportunities and risks of ongoing projects.
• Change management / Process development: Create and refine processes to improve team efficiency, facilitate collaboration, and streamline day-to-day operations together with experts inside and outside of our unit. Based on your structured approach to driving projects remove upcoming roadblocks, you enable our design and research specialists to deliver at their best
• Resource management: Utilize data to make informed decisions on resource allocation, identify trends, and provide actionable insights to improve team efficiency
• Cross-Functional Collaboration: Partner with stakeholders across UX, Product Management, Engineering, etc. to align on project goals, timelines, and deliverables to overcome obstacles for delivering a great user experience to our customers.
• Rituals, meeting, and workshops: Plan and facilitate department meetings, rituals, and workshops, keeping teams informed, aligned, and motivated. Based on your hands-on experience as designer or researcher you have deep understanding of the teams’ needs

What you bring

• 5+ years of relevant work experience in the software industry preferably in User Experience Design, ideally experience in Design-, Research- or Product Ops
• Operational excellence: Proven track record in building programs, optimizing processes, budget management, and resource allocation in a fast-paced environment
• Organizational skills: Detail oriented and highly organized, with the ability to manage multiple projects and priorities simultaneously.
• Communication skills: Excellent verbal and written communication skills, capable of translating complex information for diverse audiences.
• Design knowledge:  Strong understanding of design processes, workflows, and the work that designers do from ideation to final delivery
• Fluent or near-native English language skills

Meet your team

The mission of the Cloud ERP User Experience team is to grow SAP’s core business as a market leader in cloud ERP. Our focus is to deliver an extra-ordinary user and customer experience driving adoption and satisfaction. We work hand-in-hand with our peers in engineering and product management.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 410418  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.