User Experience Design Manager

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do

In this role you’ll lead a team of content designers specializing in onboarding and continued learning experiences at SAP. Your team will work across all aspects of content development and user engagement. Reporting to the VP of Content Design, you'll collaborate closely with cross-functional teams to conceptualize and create intuitive and user-centric onboarding experiences that set a high standard for user engagement and satisfaction. Your role extends to crafting and refining the content strategy for educational content, ensuring consistency and clarity in all learning materials. Leveraging your expertise in content design principles and user-centered design, you will elevate the written content of our products' learning journeys, ensuring a seamless and enjoyable user experience.

What you bring

You bring extensive experience in content design as a practitioner and as a leader. Your deep understanding of content design principles allows you to translate complex concepts into intuitive and engaging written experiences that enhance user comprehension and 

interaction. Strong leadership skills enable you to mentor and inspire junior content designers and writers, driving excellence within the team and organization. You excel in collaborating with stakeholders to understand user needs and business objectives, translating them into innovative and effective solutions. Your attention to detail ensures that every interaction aligns with our design excellence standards and enhances the overall user experience.

Expectations and tasks

· Lead a growing, global team of content designers

· Define and lead the content design strategies for onboarding and learning experiences, ensuring alignment with product goals and user needs

· Partner closely with product managers, developers, and other stakeholders to generate innovative and user-centric product experience concepts

· Collaborate closely with UX designers, product managers, and developers to integrate content design seamlessly into product experiences

· Conduct content design reviews and provide constructive feedback to ensure the highest quality execution across all projects

· Continuously research and stay up-to-date on the latest content design trends and technologies, influencing the future of user experience

· Establish and champion content design best practices that ensures consistency and scalability

· Present content design concepts and ideas clearly and persuasively to design leadership and executives, fostering collaboration and buy-in

· Mentor and collaborate with junior content designers and UX writers cross teams, fostering a strong design culture

About you

· 10+ years of experience in content design or UX writing, technical writing, and content strategy

· Proven ability to lead and inspire a team of writers and content designers, fostering a collaborative and innovative environment

· Experience curating content for a variety of mediums and diverse audiences, demonstrating versatility and adaptability

· Strong understanding of content design principles, user-centered design, and design research

· Excellent verbal and written communication skills, with the ability to articulate concepts and rationale to stakeholders at all levels

· Ability to thrive in a fast-paced environment and manage multiple projects simultaneously while maintaining high standards of creativity and attention to detail

· Proficiency in industry-standard design software (e.g., Figma, Mural, WalkMe a plus)

· A passion for innovation and a desire to push the boundaries of content design and elevate experiences to a new level

· Bachelor's degree in English, Technical Writing, Communications, Journalism, Marketing, or a related technical field such as Computer Science or Design. Master’s preferred

About the team:

Our team transforms user engagement from the first interaction onward, creating intuitive onboarding and continuous learning experiences that empower users. We are a dynamic group of designers, researchers, and content designers who thrive on collaboration and creativity to make a significant impact on millions of users worldwide, ensuring they have the best possible experience with our products. We value fresh perspectives and bold ideas, encouraging everyone to contribute their unique strengths. If you're passionate about content design, user experience, and eager to innovate, join us in shaping the future of user onboarding and taking learning to the next level at SAP.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 405758  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.