Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. On the same token, Amazon strives to be the most Employee centric company in the world. You have an opportunity to join the growing Benefits Operations Services organization whose mission is to provide professional services to administer global benefit programs for Amazonians.
The U.S. Product Support Administration team will support Tech-administrative Activities, assist in timely issue triaging, root cause analysis & mitigation of tech issues, anomaly detection monitoring for internal A to Z Benefit Experience. The candidate will work closely with support teams in addressing technical issues and ensuring optimal user experience for our A to Z Benefit Experience users.
Key job responsibilities
Monitoring and Investigation of Tech Issues:
• Deliver mitigation by monitoring tech related issues related to employee benefit enrollment, eligibility changes, reports and pay deductions
• Investigate, triage and mitigate issues within the framework of service level agreement.
Proactive mitigation: Monitor issue tracking dashboards on a regular cadence and proactively execute mitigation strategies to avoid future escalations from employees.
Support Tech-administrative Activities: Execute essential tech-supported manual activities such as data uploads, downstream updates and data quality checks
- 6+ months of Microsoft Office products and applications experience
- Minimum 1+ years of experience in Human resource adminstration supporting employee life cycle
- Good problem-solving, analytical, and critical-thinking skills
- Good communication and interpersonal skills
- 1+ years of Microsoft Office products and applications experience
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