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Application support (Linux/Unix) - 5 to 8 yrs. -Pune (Rotational shift)
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.
What you will be doing
Provides technical support activities for a software production processing environment.
Installs, maintains, and supports application/source code and/or its components and subsystems including third party software.
Detects, diagnoses, and reports related problems.
Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
Provides technical assistance to programming staff in the analysis of application software amends, performance, and resource consumption.
Creates and maintains complete documentation relative to the support of application software.
Provides twenty-four-hour support for applications and supporting software.
Provides consultation to internal users regarding software capabilities and use.
Acts as project liaison/Services Delivery advocate on projects.
Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
Conducts production support validations/certifications and accepts turnover from development.
Provides standardized operational reporting metrics to business as well as information technology management.
Monitors and maintains product availability, capacity and performance for products based on defined service level.
What you bring:
Unix/Sql/UC4 tool
Customer support experience
Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels.
Requires a working knowledge of applications and utilities used by supported products.
Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems.
Ability to demonstrate interpersonal and teambuilding skills and manage conflict.
Ability to understand and apply concepts.
Ability to analyze and solve problems using learned techniques and tools including escalation practices.
Skilled use of Microsoft Office package and related software applications is required.
Team skills, including the ability to establish and maintain effective working relationships.
Strong organizational skills and ability to handle multiple tasks and meet deadlines.
Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public.
What we offer you
An exciting opportunity be a part of World’s Leading FinTech Product MNC
To be a part of vibrant team and to build up a career on core banking/payments domain.
A broad range of professional education and personal development possibilities
FIS is your final career step!
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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