TTS NAM Operations - Officer C05

Business/Department Objectives:

• Team is responsible for providing Trade processing support for North America and Canada. The team will be required to handle products like Supplier Finance, Receivable Financing, Risk Distribution and Payments.

Core Responsibilities:

• Team Member role
• Ensure effective, robust and proactive handling of the Americas and LATAM Operations - Trade
• Meeting the expectations of the clients on account of quality and turnaround time

Day-to-Day Responsibilities:

• 1. Processing of day-to-day transactions as per local operating procedures. 
  2. The candidate will be responsible for handling various trade products and all related correspondents and follow ups.
  3. Delivers as per Service Level Agreement at all times. Ensure service quality is maintained 
  4. Understand customer requirements. 
  5. Meet required productivity metrics set for the team 
  6. Ensure tracking, accurate and timely resolutions of issues and exception raised 
  7. Client inquiries are investigated and responded appropriately 
  8. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
  9. Perform control related activities to mitigate risk. 
  10. Adhering to the latest compliance policies and AML guidelines
  11. Basic excel operations and accounting skills 
  12. Flexible working hours / days, as per country requirements
  13. Liaising with send site via phone call / emails for query resolution / clarifications
  14. Completes daily tasks within the normal working day parameters and keeps overtime to a minimum.

Individual Contributor (IC)/Managerial: Individual Contributor

Key Deliverables:

1. Processing of day-to-day transactions as per local operating procedures.
2. Ensure service quality is maintained 
3. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
4. Perform PVT of processes 
5. Works to a “right-first time” principle and highlights exceptions appropriately

Percentage of Travel: No                               

Relocation: No

Education:

• Bachelor's degree (Commerce/Science stream preferred) with First class

Experience:

• Minimum of 1-2 years of experience in Trade Services & Finance.
• Previous experience in handling Supply Chain Finance, Receivable Finance would be an added advantage.

Core Skills:

• Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment
• Ability to work as a team with send site partners
• Consistent ability to adapt to process changes quickly and accurately
• Strong attention to detail is required to ensure the data privacy of our client information

Process Specific:

• Experience in handling Supply chain Finance, Receivable Finance, Fund Transfer and SWIFTS will be an advantage

Competencies:

• Information must be expressed coherently and accurately to key people in a timely manner
• Confidence, self-motivation and plenty of initiative
• Strong sense of ownership and accountability for work
• Ability to build working relationships with stakeholders
• Good oral and written communication skills
• Ability to work in team environment
• Enthusiasm and strong desire to work in operations
• The candidate should have the flexibility to be cross trained and to work for different Trade processes

Others:

• Clear oral and written communication

Good Knowledge in Excel

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