Transport Coordinator

In the role of Transport Coordinator, you will be coordinating the daily transport operations for India. The role will require you to have a transport operational background, but also to be able to bridge that knowledge into commercial areas. You will be driving and improving both online and retail transportation to achieve the best outcome for the H&M customer foremost. At H&M, sustainability is a strong direction and motivation, so willingness to make a change to our environment will be key to success.

Key Responsibilities:

• Responsible for the day-to-day transport operations with focus on the transport coordination between H&M and contracted carriers – retail and online
• Carrier relations with structured follow up meetings together with the carrier’s operational departments and teams to secure the short- and long term KPIs
• Develop and implement initiatives to deliver conscious approaches, efficiency, reduced costs, and excellent levels of service. Analyze reasons for deviations between actual results and SLA to initiate actions.
• Effective collaboration with Transport operations manager, inbound, outbound managers, area controllers, store colleagues, 3PL partners and carriers
• Monitoring and acting on DC SLA, Transport costs, NPS transport, Transport ops service level (for H&M internal customers)

For complete role description click here

To be successful as a Transport Coordinator, we believe you have a pro-active mindset, create scalable solutions independently. You are an inspirational communicator, coordinator and networker with excellent interpersonal and negotiation skills (multicultural environment). In addition you have the below key skills :

• High ability to deal with ambiguity and handle changing priorities, to effectively prioritize, to multitask, and to use good judgment in pressure situations
• Proficiency in Microsoft Excel, can derive meaningful insights from data into actionable points
• Deep expertise in operational transport processes to serve online and stores
• Strong understanding of business needs from sales side for online and stores
• Pronounced transport focus and commercial sense to best serve requirements

This is a full-time position, reporting to the Retail Online Transport Operations Lead for India.

This position is based at the DC in Bhiwandi, Maharashtra, India.

Apply by sending in your CV in English as soon as possible, but no later than February 21, 2025. Due to data policies, we only accept applications through career page.

Global Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.