Job Description
Translation Capability AnalystThe Translation Capability Analyst is part of the Translations Community of Practice within Intelligent Automation team. This role supports the execution of translations technology tooling across Customer Operations by working closely with end translation technology consumers, translations Developers, Business SMEs and the wider Intelligent Automation team. The role’s responsibilities range from supporting new and existing users across Customer Operations, facilitating use case testing, supporting end user incidents raised by business, monitoring translation process performance and exceptions reporting for the API as well as UI and plugin Users.ResponsibilitiesCoordinate testing and issues with individual translation usersUpdate and maintain dictionaries for the concerned content teamsConsolidate and provide the issues identified to the CoE leadSupport individual translation users for both BAU and testingPerform UAT on the new functionalities/enhancements provided internally and/or externally (3rd party providers)Monitor feedback reports and report to the CoE lead any potential risks / issuesExplore and test MT solutions.Essential Skills and Qualifications:Fluent English languageStrong Python and VBA MacrosExperienced in Business Process Re-Engineering within an agile environmentProven experience of designing and embedding operational process improvementsExperience with business / system analysis and requirement documentationExperience delivering system and process trainingAbility to comfortably communicate changes to colleagues across Customer OperationsDesirable Skills:Lean,Six Sigma or other process improvement methodology trainingJavascript, CSS or HTML trainingUnderstanding and / or interest in robotics automation, development and governanceLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
