Job Description
You are a strategic thinker passionate about driving solutions in Transformation- Automation. You have found the right team.
As a Transformation- Automation Lead within the Intelligent Solutions team, you will be leading the development of low code/no code solutions for operations users to enhance efficiency and streamline processes. This role provides the opportunity to collaborate with various stakeholders, design and implement complex business processes, and manage multiple projects, contributing significantly to our business goals.
Job Responsibilities:
- Collaborate with business analysts, stakeholders, and cross-functional teams to gather and understand requirements.
- Partner with clients and stakeholders to design, ideate, wireframe, and prototype features and experiences.
- Translate business requirements into detailed technical specifications and BPMN process models.
- Design and map processes by reviewing Standard Operating Procedures (SOPs) and creating detailed process flows. Utilize BPMN to model, optimize, and document business processes.
- Define and prioritize the product backlog to ensure alignment with business goals and user needs.
- Work closely with development teams to ensure the successful implementation of complex business processes/workflows using BPMN standards.
- Oversee the customization of forms/screens to enhance user experience and meet business needs.Ensure workflows are integrated with various APIs and third-party services.
- Manage and coordinate multiple projects and programs, ensuring timely delivery and alignment with business goals.
- Utilize JIRA for project tracking, issue management, and team collaboration. Implement and advocate for Agile methodologies to ensure iterative development and continuous improvement.
- Facilitate communication with senior management and stakeholders to provide updates and insights on project progress and strategic initiatives.
- Coordinate and govern User Acceptance Testing, ensuring user engagement and testing rigor.
Required qualifications, capabilities and skills:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Proven experience (6+ years) in a Product Owner or similar role, with a focus on developing workflows using low code/no code platforms such as Pega, Appian, PowerAutomate.
- Strong understanding of BPMN and its application in workflow development.
- Experience in BPM tools such as Camunda, Signavio, or similar platforms.
- Excellent problem-solving skills and attention to detail.
- Experience in database management and API integration.
- Familiarity with scripting languages (e.g., JavaScript, SQL) for custom logic and automation. Working knowledge of API connections and Messaging Queues (MQ).
- Proven program management skills, including the ability to manage multiple projects and coordinate cross-functional teams.
- Experience in Agile methodology with Certified Scrum Master or Certified Product Owner.
- Basic proficiency in JIRA, Tableau, Alteryx. Proficiency in Microsoft Office (MS) applications, including MS Word, MS Excel, MS Visio, and MS PowerPoint is a must.
- Experience in designing and creating management dashboards to track KPIs and provide actionable insights.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
