Job Description
About the Role:
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- The person will report to the Solution Architect. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Support, monitor and manage bots and automated processes in Blue Prism
- Develop RPA solutions using Blue prism
- Monitor performance of robots to identify opportunities for improvement
- Perform root cause analysis and apply permanent fix
- Support and resolve incidents within the service target agreed with the Business
- Ensure all incidents are managed end-to-end
- Conduct second-level support
- Support the preparation of KPIs to report on Service Delivery performance
- Liaise with country teams on control related queries
- Support different countries to conduct periodic review of automation
- Track system usage and make recommendations for improvement
- Test software robots and deployment plans as necessary.
- Develop training manuals if necessary.
Competencies (Skills essential to the role):
- Software development experience but have some knowledge on RPA Tools (Advantage if they are in UiPath and Blue Prism/Automation anywhere)
- Strong Verbal and Written Communication and Interpersonal Skills.
- Ability to quickly learn new concepts and software is necessary
- Good understanding of Object Oriented Programming
- Sound understanding of SQL
- Ability to work effectively with cross - functional teams
- Strong analytical and problem solving skills and ability to think creatively to solve complex problems
- Candidate should be a self-motivated, independent, detail oriented, responsible team player
- Candidates with backlog are not eligible
Educational Qualification / Other Requirement:
- Should be graduate or postgraduate in Computer Science or IT
- Should have basic knowledge of RPA
- Certification in any RPA tool is an added advantage
Role Type / Key working relationships:
- Individual Contributor
- Internal team
- External stakeholders
