Trading Services Specialist - Operations Analyst

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers.

Job Summary: 

Build your career in Trade Lifecycle  while working in the world’s most innovative bank which values creativity and excellence

Job Responsibilities:

• Resolve escalations promptly from traders, clients, and brokers.
• Ensure efficient and controlled business activities by reviewing and implementing processes, systems, and procedures.
• Manage daily activities including trade clearing, position and expiry management, and resolution of trade breaks and client queries.
• Utilize our data platform to gain insights into operational challenges and drive process efficiency.
• Lead cross-functional teams to solve operational issues, conducting productive meetings with global teams and ensuring accountability.
• Facilitate training on new applications.
• Support UAT testing, system releases, technology enhancements, and facilitate changes in CCP.

Required Qualifications, Skills, and Capabilities:

• Ability to communicate complex concepts clearly and concisely; adept at process management., Skill in bringing stakeholders together and turning conflicts into positive client experiences.
• Proficiency in leveraging data and analytics tools for client solutions, Emotional intelligence and ability to thrive in a team-oriented environment, fostering trust and accountability.
• Strong analytical mindset with a capacity to innovate and challenge the status quo., Understanding of process flows and systems linkages, with a focus on process improvement and streamlining.
• Effective relationship-building skills across functions and regions.
• Deep technical knowledge of Derivatives in an Operations environment., Self-disciplined, proactive, and able to work independently.
• Strong attention to detail with excellent written, verbal, and problem-solving skills, Outstanding organizational and time management abilities.
• Ability to communicate effectively across various levels and geographic regions., Aptitude for critical thinking and digesting large amounts of information to devise solutions, Proficiency with MS Office applications.

Preferred Qualifications, Capabilities, and Skills:

• Previous experience in Futures & Options preferred, with familiarity in low code innovation tools such as Alteryx, Xceptor, Tableau, etc.
• BA or BS degree preferred.
• Curiosity and ability to see beyond immediate areas, connecting insights with tight deadlines.
• Emotional intelligence and effective relationship-building skills across partner teams

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.