Job Description
Job responsibilities
- Resolving escalations from the team and their clients in a timely manner
- Effectively engage with your clients earn their trust, build sustainable relationships, and provide ongoing engagement to deliver a memorable client experience.
- Daily activity will include position and expiry management, solving trade breaks, and fielding product queries.
- Use our client data platform to develop an in depth understanding of operational client experience performance indicators and present this back to clients to influence the behaviour of others.
- Bring multiple internal teams together to problem solve client specific or broader operational issues. This involves chairing engaging meetings with global teams and holding individuals to account for their actions.
- Represent Operations to other parts of the bank; including Sales, Execution, Account Management amongst others
Required Qualifications, Skills and Capabilities
- Ability to articulate complex concepts clearly and concisely. Envisions and delivers strategic change
- Brings stakeholders together to agree on a direction. Enjoys turning points of conflict or complaints into positive client experiences.
- Embraces the use of data and analytics tools to deliver client solutions
- Understands that Client Service is a team sport and has the emotional intelligence to thrive in a group setting. Builds relationships and trust through honesty, accountability and a high standard of execution
- Strong logical/analytical mindset, with the ability to think outside the box and challenge status quo
- Process flow understanding including ability to understand current flows and linkage between systems and think how the process can be improved/streamlined
- Previous experience in Futures & Options is preferred and hands-on with Innovation tools such as Alteryx, Xceptor, Tableau etc. BA or BS degree preferred
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
