Job Description
HR Operations Specialist
What you will do
Responsible for WFA Tier 2 functions performing specialty administrative and transaction processing activity to support employees, managers, HRB, CoEs across the Enterprise in HR Core processes and related services, including efforts to:
- Provide specific assistance and processing WFA Processes, New Hires, Terminations, Employment Changes, Employment Verification, etc. including follow up with managers and HRBPs to clarify information, obtain approvals or request corrections.
- Manage day-to-day vendor relationships for applications owned by Human Resources Shared Service Center (HRSSC).
- Troubleshooting and resolution of day-to-day issues with related Vendors.
Skills & Experience
- Processes workday administration such New Hires, Terminations, Employment Changes, Employment Verification, Employee Movements (Promotions, Demotions, Transfers - local, BU to BU, country to country, expat assignments) etc. including follow up with managers and HRBPs to clarify information, obtain approvals or request corrections.
- Provide transactional support of handling job requisitions such as bulk creation, validation and approval using various business rules.
- Process the transactions accomplishing KPIs defined per processes and according to the Case Management Framework and the SOX Matrix.
- Audits of data entry accuracy done by HR Ops team members.
- Well versed with data protection principles, knows how to process confidential and sensitive employee information.
- Attention to detail – be able to accurately process transaction.
- Solid understanding of Workday and HR ServiceNow.
- Articulate work instructions and write standard operating procedure (SOPs). Support other team members and new joiners.
- Participate in regional and global projects to support regional HR initiatives.
What we look for
- 3 - 5 years of work experience in HR Shared Services.
- Good at multi-tasking and time management to manage the workload efficiently.
- Good excel skills (vlookup, PIVOTs, formatting etc).
- Experience working in a global or multinational company with strong stakeholder management skills.
- Flexible in shifts.
- Self-motivated and a quick learner, be able to deliver under challenging and dynamic environment to meet changing demands of customers.
- Good to have experience to Sumtotal, Cornerstone or any relevant learning management systems.
