Overview The TM Services Analayst, will support Talent Management processes across PepsiCo. In this role, you would be responsible for the day to day operational & service management activities of assessment and development processes, including efficient and effective triage, query resolution, system management, data analytics, status tracking, process mapping and desktop procedures. The role acts as an SME in assessment & development processes and systems, providing excellent employee experience and high levels of customer satisfaction ensuring compliance with SLA’s/ KPI’s. Responsibilities Be part of a team servicing Talent Management processes inclusive of Culture & Engagement, Talent & Assessment, Career Management and Learning & Development services. Acting as a Superuser and gatekeeper for our Talent Management Systems (mainly Successafectors/ SAP). Service and operational management of: Administration of 360 feedback for core population and leadership programs Tracking and assessment co-ordination for ‘Leadership Assessment & Development Program’ Administration of manager quality survey (PEPL – PepsiCo’s Essentials for People Leaders) Administration of Hogan completions and co-ordination of feedback sessions. Aggregated data management to feed into Learning need analysis and strategic decision making. Operational reporting, integrating information from various systems to support our end to end process excellence. Gather and Analyze data using advanced reporting (e.g. dynamic dashboards) to help inform strategic decisions. Acting as first point of contact, Triaging, providing query resolution, analytical support & advice to support process deliverables. Updating and mainting the information in our content management system. Partnering with the wider HR Operations and services team to understand employee data flow, from point of entry through to talent management process completion. Deliver high quality, timely and efficient process execution, working to process maps, desktop procedures and team performance framework (SLA’s & KPI’s). Qualifications Experience of working in a HR environment or Shared services role Experience of Talent Management systems/ cloud applications ( ideally SuccessFactors/ SAP) Strong interpersonal skills and ability to communicate with people at all levels and cultures. Ability to navigate a complex matrixed and virtual environment. Advanced Excel skills and ability to work with large/ complex data sets – experience with tableau would be desirable. Fluent in English, additional European languages desirable. Customer focused, and results orientated with attention to detail and solution focused mentality Strong sense of ownership, systematic troubleshooting and ability to follow through tasks to completion. The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed
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