Role Title
Territory Service Manager
Location
Mumbai India
About the Role
To repair Endoscopy, Recon and ENT equipment and instruments which are our company's portfolio, set up processes for servicing function, maintain repair equipment, adhere to quality policies laid down as per QMS (Quality Management System) & as laid down by GBU (Global Business Unit
Responsibilities
Repair of equipment and instruments as per Company set guidelines in defined area.
Pre-installation service check of equipments
Installation of equipments and associated hardware.
Completing preventive maintenance of equipments as per plan.
Record and upload all reports related to installation, repair and preventive maintenance in the available ERP.
Achieving the revenue targets for CMC, sales of accessories, etc.
Assisting sales and marketing team in meetings, conference or elsewhere as the need arises.
Maintenance, upkeep and tracking of service pool and demo equipment.
Upcountry customer visits in company approved mode of transport for meetings, negotiations, etc.
Adherence to Company’s Code of Conduct and Compliance to QMS (Quality Management System).
Attending OT to observe surgery, understand and perform In-service programs with users.
What will you need to be successful?
Successful candidates would need the following:
Graduate/Bachelor of Engineering
Licenses/ Certifications: Optional, but good to have
Overall 4-6 years of service support background in healthcare industry, Key account management, strong communication skills
Ability to travel over large geographies with optimum and safe modes of travel at short notice
Driven and result oriented approach
Strong analytical skills and problem-solving skill
Travel Requirements: >75%
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Growing on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/ ).
Your Future: Medical coverage + Policy exclusions and insurance non-medical limit.
Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
Your Wellbeing: Parents / Parents in Law’s Insurance, Employee Assistance Program, Parental Leave.
Flexibility: Hybrid Work Model (For most professional roles)
Training: Hands-On, Team-Customized, Mentorship
Stay connected and receive alerts for jobs like this by joining our talent community.
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You Unlimited, life, culture, and benefits at S+N.
Explore our new website and learn more about our mission, our team, and the opportunities we offer.
#LI-BM1
Stay connected and receive alerts for jobs like this by joining ourtalent community.
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
Check ourGlassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.
Explore our new website and learn more about our mission, our team, and the opportunities we offer.