· Customer service: Providing excellent customer service, including answering questions, addressing concerns, and troubleshooting problems
· Sales: Generating sales by closing deals over the phone and meeting sales goals
· Customer relationship management: Building strong relationships with customers
· Communication: Having excellent communication and interpersonal skills, including empathy, patience, and active listening
· Product knowledge: Being familiar with the products and services being sold
· Time management: Prioritizing high-potential leads and maximizing productivity
· Negotiation: Negotiating discounts and contracts
· Order processing: Processing orders, usually via computer
· Sales reports: Producing sales reports
· Lead generation: Establishing interest in future sales
· Account management: Managing customer accounts
· Checking in with customers: Checking in with customers after delivery to ensure they're satisfied