Position Type :
Type Of Hire :
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Telecommunications Engineer (SIP, Telecom, VOIP, network capacity planning, SBCs)- 4 to 8yrs-Bangalore/Pune/Chennai/Gurgaon
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Ability to provide communication on issues or complex information to a wide audience based on knowledge. Participates as a senior member in strategic planning and direction. Develops, documents and implements standards, guidelines, direction and education on process/procedures for staff. Assigned to the most highly visible, sensitive and critical systems. Typically requires a minimum of ten plus years of experience in a telecommunications environment.
What you will be doing:
Handles customer requests for telecommunications support including moves, adds, changes, repairs and inquiries.
Troubleshoots major telecommunications issues.
Identifies and manages telecommunications projects.
Provides design and software support for PBX, voice mail, voice network, and video systems.
Manages vendor activities and verifies expenses relating to day-to-day support requirements.
Participates on project teams for larger telecommunications project initiatives and periodically takes a lead project role.
Defines and updates departmental telecommunications documentation and databases.
Audits telecommunications expenses and may recommend expense reduction initiatives.
Provides customer liaison role for day-to-day support activities and/or critical telecommunications functions.
Proposes technical network and equipment system solutions for customer business requirements or cost reductions.
Writes business correspondence for recommendations, project support and customer service purposes.
Conducts customer meetings and one-on-one presentations regarding applicable communications systems.
Interfaces with vendors on new technology and system updates.
Other related duties assigned as needed.
What you bring:
Oracle SIP (SBCs, SMs, etc)
Experience on SIP circuits, Oracle SBCs, gateways, VOIP and capacity planning
Understanding of Telecom circuits and links
Configuration Management (CM) Software Experience
Issue Resolution Coordinator and Lead
Experience on cloud ACD system configuration and administration
Technical Troubleshooting contact center agent issues
Voice Call flow design and implementation skills
Handling the service request, Incident and change tickets
Troubleshooting the voice issues and work with various stakeholders for resolution
Coordination with business to understand the process requirements and providing necessary solutions.
Communicates ideas both verbally and in written form in a clear, concise, and professional manner
Requires good working knowledge of telecommunications industry as well as voice system design and engineering
Ability to understand and apply technical concepts
Ability to analyze and solve problems using learned techniques and tools
Basic understanding of infrastructure wiring/connectivity
Requires documentation and telecommunications software administration skills
Skill in troubleshooting/diagnostic tools and software installation and maintenance
What we offer you :
A range of benefits designed to help support your lifestyle and wellbeing
A multi-faceted job with a broad spectrum of responsibilities
A modern international work environment and a dedicated and innovative team
A broad range of professional education and personal development possibilities – FIS is your final career step!
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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