Telecommunications Engineer (NICE CXOne, Genesys)- 5 to 10yrs-Bangalore/Pune/Chennai/Gurgaon
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About this Team :
Administration and maintenance of Contact Center applications. Support deployments and BAU operations.
What he will be doing :
Customization of CCaaS solutions, including configuration, integration, and testing, ensuring seamless integration with existing systems.
Monitor performance, provide ongoing support, and optimize CCaaS solutions to maximize customer satisfaction and achieve business objectives.
What he needs to have :
Experience on configuration and administration of cloud ACD systems such as NICE CXOne, Genesys Pure Cloud, 8x8
Cloud Telephony (NICE CXOne, Genesys Pure Cloud, 8x8)
Lead the technical implementation of CCaaS solutions, including configuration, integration, and testing, ensuring seamless integration with existing systems.
Monitor performance, provide ongoing support, and optimize CCaaS solutions to maximize customer satisfaction and achieve business objectives.
Experience on cloud ACD system configuration and administration
Technical Troubleshooting contact center agent issues
Voice Call flow design and implementation skills
What we offer you:
An exciting opportunity be a part of World’s Leading FinTech Product MNC
To be a part of vibrant team and to build up a career on core banking/payments domain
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step!
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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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