TechOps Administrator

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. 
ABOUT THIS JOB
Nielsen is a tech company backed by over a century of forward momentum to show the world what’s next while continuing to deliver world-class technical support to our clients and colleagues — and we couldn’t do it without our support technicians.
At Nielsen, our success depends on technology systems that help us service customers across the globe. We’re seeking an experienced systems administrator who’s eager to further develop technological skills on a worldwide stage. This person will protect our critical systems and assets, build solutions, implement new software and hardware, provide training, and assist in developing the overall Platform & Core Services strategy. The ideal candidate is passionate about applying skills and expertise to a technology-based business model that creates real-world solutions for the global marketplace.

RESPONSIBILITIES

• Maintain essential technology infrastructure both OnPrem and Cloud-based, including operating systems, security tools, applications, servers, software and hardware
• Take responsibility for projects and solutions within the larger business initiatives
• Handle business-critical technology tasks and systems that provide commercial advantage in the global marketplace
• Enable faster and smarter business processes, and develop analytics for meaningful insights
• Work with internal partners and external clients to communicate status, activities and achievements
• Perform server administration tasks for OnPrem and Cloud-based systems (ex: user/group, security permissions, group policies); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
• Monitor application health using existing management tools, and respond to application, database and infrastructure issues as they arise; help build, test, and maintain new systems/applications
• Manage OnPrem and cloud-based internal infrastructure requirements, including servers, inter-account connectivity, firewalls, security updates
• Manage OnPrem and cloud-based system requirements, including performance and availability
• Perform troubleshooting across application, database and servers to identify and resolve root cause of issues; provide technical support when needed
• Perform routine and scheduled audits of all systems, including backups

QUALIFICATIONS

• Multiple years of experience in an application or technical support role
• Experience and interest in data analysis plus the ability to query databases using SQL (preferably with direct database support experience)
• Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
• Experience in project management, application design and integration, and OnPrem system support and cloud computing (specifically AWS)
• Expertise in analyzing and resolving issues with large-scale distributed systems and enterprise applications
• Ability to prioritize, manage, and deliver on multiple work streams simultaneously; highly motivated and able to work within aggressive schedules 
• Ability to analyze and evaluate problems, offer solutions and determine when more help is required or when escalation is necessary
• Superior communication skills in order to interact directly with Nielsen’s client users (interpersonal, verbal, presentation, written, email)Action-oriented, flexible, resourceful, and able to operate effectively within a dynamic, fast-paced environment
• Time management skills and attention to detail
• Ability to work as part of a team and interact effectively with others
• Positive attitude, team player, self-starter; takes initiative, ability to work independently