Technology Support III-Unix/SQL/AWS

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Unix/SQL/AWS Technology Support III team member in Corporate & Investment Bank Payments Technology Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrate proficiency in Unix/Linux operating systems.
• Command scripting languages such as Shell, Python, or Perl for automation tasks.
• Gain experience with database technologies including SQL and Oracle.
• Acquire knowledge and hands-on experience with AWS or GCP cloud-based systems.
• Utilize monitoring tools like Geneos, Splunk, Terraform, or Dynatrace for performance monitoring and troubleshooting.
• Understand networking concepts and protocols (TCP/IP, HTTP, DNS).
• Gain exposure to job scheduling tools like Control-M or Autosys and APM.
• Familiarize with the ITIL framework and incident management processes, and version control systems such as Git and Bitbucket.
• Understand payment processing systems and protocols (ISO 8583, SWIFT, ACH).
• Experience using ticketing systems such as ServiceNow or JIRA for incident tracking and resolution.

Preferred qualifications, capabilities, and skills

• Possess knowledge of one or more general-purpose programming languages or automation scripting.
• Adopt an SRE/DevOps mindset with knowledge of SLI, SLO, and error budgeting.
• Gain experience with observability and telemetry tools like Datadog and Grafana, which is highly desirable.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.