Technology Service Line Management

Some careers have more impact than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Technology Service Line Management

Department Background: Wholesale Technology

The Opportunity:

This role will be responsible for the delivery and management of technologies needs of  business including strategy, innovation, delivery, risk management and support of our technology assets.

What you’ll do:

Technology Delivery

• Ownership of mission critical strategic payment platform for the bank, responsible for change activity, infrastructure evergreen and production stability 
• Accountable for end-to-end technology delivery, managing creation and deployment of technology solutions for customers.
• Resolves critical impediments, and optimizes flow of work through delivery teams
• Maintains and observes HSBC internal control standards (FIM and associated Operating Instructions), implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
• Ensures delivery adheres to delivery standards  and aligns with approved Architecture patterns.
• Works with the Architects to ensure vision and strategy for the Platform is defined and is feasible. 

Service Management

• Accountable for service performance, agreeing SLOs, SLAs, error budgets, and ensuring high service resiliency and stability.
• Measures, track and improves service operational KPIs (e.g. MTTR, Outages to customer)

Leadership

• Leads through change and acts as a role model, providing clear and strong leadership to the Value Stream whilst empowering teams to deliver value
• Cultivates an environment that supports diversity and reflects the HSBC brand and values.
• As Senior leader in India – drive the agenda of India Senior Management team.  Leads and develops a global Technology team of ~100 people through effective communication, performance management, development plans and HSBC reward/recognition practices.  Builds a great Engineering, championing DevSecOps team, that delivers excellent results to difficult problems

 Relationship Management/Stakeholder Engagement

• Owns the relationship with the Product Vendors where applicable- Help drive the discussion with 3rd party vendor to partner for the “fit-for-purpose” capabilities.
• Manage the relationship with  business and regional counterparts and ensures the delivery of end-to-end services that are relevant to the needs of the Value Stream
• Represents in relevant   governance and leadership meetings on outcomes, performance against agreed objectives and prioritization.

Transformation

• Responsible for Delivery of agreed future state architecture roadmap for the value stream.
• ·      Leverages emerging technologies to drive disruption and innovation in the way the Value Stream serves its customers