Technology Risk Manager- Client Inquiry

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa is seeking a proactive, experienced professional that will work with internal stakeholders to manage and respond to inquiries from our clients, supporting their assessment of 3rd party risk.  This position will be an integral member of the team, responsible for responding to client requests for information, coordinating onsite audits, and developing responses to technology-related vulnerabilities.  This program spans multiple geographies and competency areas within the technology risk domain for which its results are visible to Visa’s management as well as Visa’s external clients & their auditors, partners and regulators.

The candidate must have a good understanding of the methodology in the mentioned third-party assessments, technology risks, audit and controls, be able to provide practical, client-focused solutions, and effectively partner and communicate with numerous cross-functional personnel.

Key Responsibilities:

• Manage and oversee the daily operations of the Client Inquiry team
• Respond to due diligence inquiries from Visa’s clients using a repository of standardized responses to FAQs – this includes helping client-facing personnel respond to client inquiries through effective application of an existing repository of responses and collaboration with subject matter experts to develop new responses
• Respond timely to client risk assessments
• Assist with the ongoing refresh and updates to client and regulatory inquiries knowledgebase
• Assist with coordination of client onsite assessments
• Support senior management in periodic reporting and/or ad hoc support to the team as needed
• Manage additional projects and initiatives as assigned
• Help the team assess and implement new process improvement initiatives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 8 years of experience in the following functions: Vendor Risk Management, Regulatory Examinations, Client / Customer Support, Compliance, Risk, Project Management or related areas
• Professional certifications: CISA, CIA, CISSP, PMP and/or CPA preferred
• Prior experience with security and privacy regulations and industry standards (e.g. SSAE, SOC1, SOC2, PCI-DSS, GLBA, WebTrust, PCI-PIN, etc.)
• Solid understanding of IT domains and processes - cybersecurity (e.g. access management, data security, etc.), availability (e.g. incident and change management, capacity management), and business continuity risks and controls
• Proficient with Microsoft Power Point, Excel, Word and Outlook
• Able to learn and master new tools/platforms quickly

Desired Attributes:

• Organized and structured in thinking and approach to work
• Excellent verbal and written communication skills (English Language), attention to detail and interpersonal skills
• Ability to work independently with strong time management and ability to execute on multiple concurrent deliverables
• Works well with people of varying backgrounds, expertise levels and personalities, and builds partnerships
• Exercises good judgment: knows when/whom to ask for guidance, and when to make independent decisions

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.